Residence Service Representative

7 months ago

Ottawa, Canada Campus Living Centres Full time

**Note: This is a Bilingual only position**

**Position Summary and Job Magnitude**
The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the property and have a high level of interaction all guests.

**Essential Functions and Basic Duties**
- Demonstrate a high degree of customer service
- Be able to use Campus Living Centres computer software
- Be able to handle cash, and other forms of payments
- Make key cards and know how to access and use building keys appropriately and responsibly
- Maintain video surveillance and ensure that cameras are recording at all times
- Produce assigned front office reports and tasks
- Communicate pertinent information between staff
- Know how to handle phone calls with patience and decorum
- Respect guest privacy
- Knowledge of emergency procedures
- Know who to contact for various situations
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance and housekeeping
- Any other duties as assigned

**Health & Safety**
- Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor
- Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person
- Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
- Inspects the work area and equipment daily and reports any hazards immediately to supervisor
- Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres

**Performance Measurements**

Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance

**Qualifications**

Education: High School Diploma

Skills/Abilities: Must possess superior verbal communication skills

Must possess superior customer service skills

Must possess superior positive attitude

Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or customer service experience

**Equal Opportunity Employer**

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

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