Credit Manager

3 weeks ago

Toronto, Canada Chelsea Hotel Full time

Job Summary

**This is not a remote work opportunity.** This position requires the individual to report to work at the Hotel on a daily basis.
The Credit Manager maintains proper credit procedures throughout the hotel in accordance with local and corporate policies and procedures. To control and monitor prompt billing and collection of all accounts receivable items in order to maintain the lowest possible level of outstanding accounts at all time.

**_Key Result Areas_**
**_ _**
- Responsible for ensuring that all departments within the hotel conform to the established guidelines for credit and collection policies and procedures.
Required to work closely and communicate with the Sales, Catering, Convention Services, Reservations and Front Office colleagues.
Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries cheque cashing, etc.,
Investigate fully all requests for billing and function as final authority over credit approval.
Review periodically all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary.
Review all requests for credit and approve as appropriate according to the in-house credit policies. Communicate approval or non-approval to the appropriate managers.
Ensure compliance with advance deposit policy.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, and be willing to accept assignments on an as needed basis, in order to promote teamwork.
Must have a thorough working knowledge of all corporate policies and procedures as they relate to credit and receivables.
Must have a commitment to follow all local and corporate policies and procedures as they relate to credit and receivables.
Ensure prompt and accurate billing of current and aged accounts with efficient follow-up procedures. Document all collection efforts in the client file or in the accounts receivable system.
Prepare necessary month end accounts receivable reports for corporate office and hotel management.
Prepare bad debt documentation as required per the Policy and Procedures for write-offs.
Maintain an up-to-date collection activity log for delinquent and uncollectible accounts.
Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
Write off or adjust un-collectable accounts after approval by the accounting management and accordance to established corporate guidelines.
Supervise day-to-day activities of the Accounts Receivable Clerks and conduct performance reviews.
Participate in the orientation program for colleagues in Sales and Catering, Front Desk, Reservations and other related positions.


**_Business_**
**_ _**
- Review with the accounting management all accounts, which are over 30 days and implement collection procedures for such accounts in accordance with established corporate guidelines.
Maintain a report showing all groups and local catering events that are coming to the hotel within the next thirty - (30) to sixty - (60) days. And then work with the appropriate managers to ensure all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events.
Prepare month-end reports and reconciliation’s as prescribed by policies and procedures for all receivable accounts including credit cards.
Understand and follow PCI compliance and privacy matters related to the credit department.
Monitor the credit department team is following all standards and policies & procedures set for the department.
Conduct weekly internal credit department update meetings.

**_Customer Satisfaction_**
**_ _**
- Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager.
Ensure that all inquiries from guests or credit card companies are handles promptly (same day if possible) and professionally.
Ensure that check-in/check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.

**_Process Improvement/ Productivity_**
**_ _**
- Must work in a safe, prudent, and organized manner.
Pursue and collect delinquent accounts, as outlined in the Policy and Procedures Manual.
Notify the accounting management on the status of uncollectible accounts and if required refer delinquent accounts to a collection agency.
Recommend improvements in the operation of Accounts Receivable / Credit to the accounting management.
Oversee the monthly credit meeting to convey Credit / Receivable policies and procedures to the staff of those departments. Maintain minutes of credit meeting as evidence of control.
Conduct self in a professional manner at all times to reflect the high standards of Chelsea Hotel and encourage staff to do the same.
Requirement
- **_Working Experience_**
**_
- **
Experience in Accounts Receivable management is required.
- **_Kno

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