Credit & Collections Officer

2 weeks ago

Toronto, Canada Vault Credit Corporation Full time

**Credit & Collections Officer**
Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, Collections Associate to join our team. We provide a competitive salary, benefits plan and a fun and professional working environment. This Full-Time Remote Position is Monday to Friday between 8:30am - 5:00pm PST.

**Responsibilities**:

- Complete administrative activities associated with servicing customers, including accessing information and communicating transaction details
- Monitor and maintain up-to-date records for customer accounts and review those in arrears to ensure appropriate actions are taken
- Notify customers of overdue payments and accounts, including follow-up if a reply is not received
- Efficiently handle customer inquiries, including resolving payment disputes
- Recommend further action when payment is not received - including liaising with internal and external teams when necessary
- Maintain reports related to customer delinquent activities
- Assist with other tasks and duties as required

**Qualifications / Requirements**:

- 2+ years of collections experience, preferably within the financial services environment
- Previous consumer home credit underwriting experience is an asset
- Minimum 2 years’ experience in consumer underwriting in a financial services environment, combined with relevant post-secondary education with an emphasis on business and finance.
- Strong understanding of personal credit bureaus (Equifax)
- Associate’s / Bachelor’s degree is a plus
- In-depth knowledge and understanding of the Fair Debt Collection Practices Act (FDCP)
- Strong knowledge of various collection techniques and procedures
- Proficient in Microsoft 365
- Ability to manage multiple priorities within tight timeframes while maintaining ongoing accuracy and attention to detail. Including strong time management and organization skills,
- Excellent judgement and strong problem-solving skills,
- Ability to quickly learn new systems and procedures,
- Excellent verbal, written and communication skills,
- Positive attitude, highly motivated and ability to work well independently and in a team
environment.

Vault is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Vault will provide reasonable accommodation during the recruitment and selection process. Should you require accommodation, please advise the recruitment team

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