Analyst, Local Pro Operations

4 months ago


Toronto, Canada The Home Depot Canada Full time

**Position Overview**

The Analyst, Local Pro Operations plays a critical role in the execution of all Local Pro programs and processes. Local Pro is a service that connects our “Do-It-For-Me” customers with Local Pros in their geographical area.

The Analyst, Local Pro Operations will work closely with internal and external teams to drive growth in the Local Pro recruitment as well as retention. It will feel like a start-up

**Key Responsibilities**:
Strategic/IT Projects 40%
- Support and direct IT Product enhancements and troubleshooting.
- Oversee the various Pilots and Special projects, including online support and app development.
- Own the competitive landscape and keep up to date with competitors (Homestars, Home Advisor, Jiffy, Lowes, etc.)
- Document and automate business processes and build process mapping/workflows.

Reporting and Analytics 40%
- Provide input on forecast based on quantitative data and qualitative feedback to determine expansion pace.
- Performs internal and external economic research and analyzes issues related to specific financial metrics to ensure competitiveness.
- Provide feedback to other functional businesses and the field to ensure Local Pro is involved in any process changes that may impact the Local Pro program.

Liaison 20%

Work closely with Pros and obtain feedback from customers, provide recommendations to help grow the program and identify areas of opportunity. Work on improving Pro onboarding, and customer satisfaction.

**Experience / Knowledge Required**:

- Ability to travel 10% of the time
- A minimum of 3 years of experience in a retail or related environment
- Ability to coordinate multiple projects concurrently in a fast-paced environment
- Excellent analytical and research skills with attention to detail
- Excellent written and verbal communication skills
- Proven record of successful project coordination, problem solving, multi-tasking, ability to operate under pressure and meeting deadlines



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