Member Service Representative

7 days ago

Stratford, Canada Your Neighbourhood Credit Union Full time

**Posting #**:24-14

Your Neighbourhood Credit Union (YNCU) is looking for Summer Students who are community-minded and passionate about their work to work in multiple branches across the region from May through August.

Do you know a talented student who would like to work with other awesome and like-minded people toward a common goal?

Here at YNCU, we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for students to join our team.

Look at the below job posting, and if it’s a good fit, please encourage them to apply.

Thanks for checking us out

**The Role**

The part-time Summer Student Member Service Representative (MSR) demonstrates a strong passion for customer service. The Summer Student MSR provides courteous member service not only by processing member’s financial transactions, but by cross selling (or referring) our full range of products and services at every opportunity, ensuring that our members expectations are consistently met or exceeded.
- process members’ transactional requests (deposits, withdrawals, transfers, etc.) in branch
- provide in branch member service through telephone inquiries
- balance ATM when requested
- promptly respond to member inquires/problems in a courteous and efficient manner
- uncover members’ needs, and assist members to utilize the products or services

**Why work at YNCU?**

YNCU Summer Students will have the opportunity to receive strong personal and career mentorship in a collaborative learning environment.

YNCU Summer Students also get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter.
- Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
- Competitive Compensation, Incentive Programs and Benefits
- Canada's Healthy Workplace Month Great Employer Award 2023
- Certified Ontario Living Wage Employer
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm
- Training and Development Opportunities through internal learning platform
- Establish connections and build lasting relationships
- Participate in fun team building activities
- Supported development by leaders through coaching
- Participate in Dress Down Casual Fridays
- Free Banking

**What we are looking for**
- **Currently enrolled** in post-secondary program (preferably business, finance or a related program)
- Flexibility to work a varying schedule, which could change
- Willingness to work at any branch of YNCU when requested
- Self-starter who works proactively to ensure needs of members are met and works as a team player
- Ability to communicate clearly with both employees and members
- Professional conduct and appearance
- Must have a valid Ontario driver’s license and reliable available vehicle
- Must be bondable

T**erm Length**: 4 months

**Term Start Date**: May 6th, 2024

**Term End Date**: August 30th, 2024

To be considered for this opportunity you must be available Monday - Friday between the hours of 8:45AM - 6:00PM.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

**Job Type**: Part-time

Expected hours: No more than 37.5 per week

Schedule:

- Day shift
- Monday to Friday

Ability to Commute:

- Stratford, ON N5A 5T9 (required)

Work Location: In person

Expected start date: 2024-05-06

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