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Member Service Representative

4 months ago

Stratford, Canada Provincial Credit Union Full time

**Who We Are**:
We are the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving approximately 35,076 members in 10 branch locations across PEI.

We are committed to the following core values in operating our organization:

- We go above and beyond for our people - members, staff, and board.
- We are accountable and have integrity.
- We work together as a team.
- We seek to continuously improve.
- We act in the best interests of our communities.

**Who You Are**:
You are excited about the opportunity to engage with our members and deliver a memorable member experience when assisting them with their day-to-day banking needs. You are eager to learn about financial products and services and what makes Credit Unions unique from other financial institutions. You are passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Prince Edward Island.

**What You’ll Do**:

- Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
- Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
- Keep up to date on financial industry trends and participate in seminars, courses, etc.
- Contribute to a team effort by accomplishing organizational and individual goals.
- Perform other responsibilities as assigned.

**What You Have**:
**Required Education and Experience**
- High School Diploma

**Skills and Abilities**
- Experience and eagerness to provide superior customer service.
- Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
- Professional manner and poise, and sensitivity in dealing with confidential information and materials.
- Excellent verbal and written communication skills
- Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

**What We Offer**:

- Outstanding culture and opportunity to join an engaged and community-focused team.
- Market competitive compensation plus annual bonus.
- Generous benefit package including flexible health and dental Plan, sick time, and 6% contribution with employer match in a Defined Contribution Pension Plan and Group Retirement Saving Plan with up to 3% employer contribution.
- Vacation starting at 3 weeks per year plus 4 personal days.
- Tuition reimbursement, training, and career progression opportunities.
- Additional employee perks including but not limited to, annual fitness and clothing allowance, and reduced rates on employee loans/mortgages and no service fee banking.
- Salary range for this position: $40,923.21 - $48,144.95.

**Interested?**

Do you think you would be a good fit for the role? Tell us why by submitting your resume and cover letter no later than** June 16th, 2023**.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

**Diversity and Inclusion**: