![BMO Financial Group](https://media.trabajo.org/img/noimg.jpg)
Client Services Officer
4 days ago
350 7th Ave SW Calgary Alberta,T2P 3N9
Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
- Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact.
- Actively listens to clients' concerns and diagnoses clients’ service needs.
- Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
- Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately documents client requests using the group’s tracking systems.
- Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Tracks collection of client service fees
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Executes work to deliver timely, accurate, and efficient service.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
**Compensation and Benefits**:
$37,500.00 - $69,500.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
-
Office Services
4 weeks ago
Calgary, Canada Burnet, Duckworth & Palmer Full time**Position**: Office Services Support **Purpose of the role**: Wearing a variety of hats, the Office Services Team plays a vital role in both hosting external clients at BD&P's offices and ensuring internal clients have the office resources they need, when and where they need them, to provide top-notch legal services. **Reports To**: Office Services Team...
-
Office Services
2 weeks ago
Calgary, Canada Burnet, Duckworth & Palmer Full time**Position**: Office Services Support **Purpose of the role**: Wearing a variety of hats, the Office Services Team plays a vital role in both hosting external clients at BD&P's offices and ensuring internal clients have the office resources they need, when and where they need them, to provide top-notch legal services. **Reports To**: Office Services Team...
-
Insurance Sales and Client Service Specialist
4 weeks ago
Calgary, Canada Richmond InsuranceFinancial Services Ltd. Full timeWe are looking for a productive, people person to join our team in a quick paced office that's exceptionally well positioned for growth. This role will: - Drive the growth of our business by cross selling to existing clients and finding new clients to serve. - Respond to client requests for quotes and service of auto and home insurance using every...
-
Office Administrator/client Care
4 weeks ago
Calgary, Canada Handyman Connection of Calgary Full time**What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours, no weekends - Professional small office with a family friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to...
-
Client Service Specialist, Acera Benefits
2 weeks ago
Calgary, Canada Acera Insurance Services Ltd. Full timeWe put our people first. As an employer of choice, Acera Benefits offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy to...
-
Client Service Specialist, Acera Benefits
1 week ago
Calgary, Canada Acera Insurance Services Ltd. Full timeWe put our people first. As an employer of choice, Acera Insurance_,_ offers an outstanding workplace and employee culture that creates valuable opportunities for all employees._ - Our people are:_ - _ Encouraged to challenge the status quo and never stop learning in their commitment to excellence._ - _ Empowered with a sense of accountability and autonomy...
-
Client Service Clerk
3 weeks ago
Calgary, Canada MOBILE SNAP Full timeEducation: No degree, certificate or diploma - Experience: Experience an asset **Tasks**: - Address customers' complaints or concerns - Arrange for billing for services - Explain the type and cost of services offered - Maintain records and statistics - Order office supplies and maintain inventory - Perform general office duties - Receive and log...
-
Protective Services Officer Ii
1 week ago
Calgary, Canada Alberta Health Services Full timeYour Opportunity: Description: - **Recovery Alberta**:N - ** Classification**:Protective Services Officer II - ** Union**:AUPE GSS - ** Unit and Program**:Protective Services Calgary Zone - ** Primary Location**:Alberta Children's Hospital - ** Location Details**:As Per Location - ** Multi-Site**:Not Applicable - ** FTE**:1.00 - ** Posting End...
-
Urgent! Protective Services Officer II
2 weeks ago
Calgary, Canada Alberta Health Services Full timeAt Alberta Health Services and Recovery Alberta, we strive to build a workplace that reflects the Albertans we serve. We are committed to developing a work environment that is physically and psychologically safe for staff and patients alike. The Sheldon M. Chumir Health Centre (SMCHC) is located in downtown Calgary and has a focus as a university teaching...
-
Protective Services Officer Ii
4 days ago
Calgary, Canada Alberta Health Services Full timeYour Opportunity: Description: - **Recovery Alberta**:N - ** Classification**:Protective Services Officer II - ** Union**:AUPE GSS - ** Unit and Program**:Protective Services - ** Primary Location**:Peter Lougheed Centre - ** Location Details**:As Per Location - ** Multi-Site**:Not Applicable - ** FTE**:1.00 - ** Posting End Date**:27-DEC-2024 - **...
-
Client Services Coordinator
2 weeks ago
Calgary, Canada Your Counselling Ltd Full time**About Us**: Your Counselling Ltd. is a private mental health clinic committed to providing compassionate and professional counselling services to individuals, couples, and families in Calgary. Our team of experienced therapists utilizes a client-centered approach to support clients in achieving their personal goals. (yourcounselling.ca) **Role...
-
Protective Services Officer Ii
6 days ago
Calgary, Canada Alberta Health Services Full timeYour Opportunity: Description: - **Recovery Alberta**:N - ** Classification**:Protective Services Officer II - ** Union**:AUPE GSS - ** Unit and Program**:Rural Mobile Unit Protective Services - ** Primary Location**:Peter Lougheed Centre - ** Location Details**:As Per Location - ** Multi-Site**:Not Applicable - ** FTE**:1.00 - ** Posting End...
-
Client Service Manager
2 weeks ago
Calgary, Canada Bayshore HealthCare Full time**DUTIES AND RESPONSIBILITIES** - Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities...
-
Client Service Manager
1 week ago
Calgary, Canada Bayshore HealthCare Full timeJOB SUMMARY The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but...
-
Protective Services Officer Ii
2 weeks ago
Calgary, Canada Alberta Health Services Full timeYour Opportunity: Description: - **Recovery Alberta**:N - ** Classification**:Protective Services Officer II - ** Union**:AUPE GSS - ** Unit and Program**:Protective Services - ** Primary Location**:Richmond Road Diag Treat Centr - ** Location Details**:As Per Location - ** Multi-Site**:Not Applicable - ** FTE**:1.00 - ** Posting End Date**:11-FEB-2025 -...
-
Client Service Manager
4 days ago
Calgary, Canada Bayshore HealthCare Full timeJob Description JOB SUMMARY The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of...
-
Protective Services Officer Ii
6 days ago
Calgary, Canada Alberta Health Services Full timeYour Opportunity: As a Protective Services Officer (PSO), you can make a difference at AHS by ensuring a safe and secure environment for all AHS staff, patients, and visitors. In this role, you will have the opportunity to integrate with the clinical care team to directly improve patient & families’ experiences, as well as foster an inclusive workplace...
-
Client Services Representative
2 days ago
Calgary, Alberta, Canada Edward Jones Full timeJob DescriptionAs a Branch Office Administrator, you will be responsible for a wide range of tasks, including:Scheduling appointments and maintaining accurate recordsProviding exceptional personalized service to ensure clients feel understood and informedTaking an active role in the annual business planning process to assist in developing strategies for the...
-
Client Services Representative
1 week ago
Calgary, Canada AGAT Laboratories Full timeAGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...
-
Office Administrator
4 weeks ago
Calgary, Canada Epic Investment Services Full time**POSITION**: At Epic Investment Services, the Office Administrator is the front desk support person and will act as the first point of contact to our office team members, visitors, clients, representing the company in a professional, positive, and helpful way. An exciting opportunity for an initiative-taker, who has excellent customer service experience and...