Dual-role Hygiene

2 months ago

Oakville, Canada Family Dentist Tree Full time

Are you an experienced dental professional with a solid foundation in both treatment and hygiene coordination? Do you thrive in a positive, collaborative environment where every team member contributes to a constructive and supportive culture? If so, Family Dentist Tree has an immediate opening that’s perfect for you

We are looking for a **Full-Time Dual-Role Hygiene & Treatment Coordinator** to join our friendly, upbeat team. In this role, you’ll work closely with both our Office Manager and clinical staff to support seamless patient care, ensuring an efficient flow for both hygiene and treatment appointments. We’re looking for someone flexible with work hours, who is energized by helping others, and who brings a positive, can-do attitude to every task.

Key Responsibilities:

- **Patient Coordination & Support**: Act as a primary point of contact for patients, guiding them through treatment and hygiene appointments, insurance claims, and financial arrangements. With a constructive, encouraging approach, educate patients on treatment options, hygiene maintenance, benefits, and next steps to ensure full understanding.
- **Scheduling & Reception Duties**: Coordinate treatment and hygiene appointment scheduling to optimize patient flow, follow up with patients, and minimize cancellations. Handle phone inquiries and book appointments, ensuring every patient interaction is professional, friendly, and supportive.
- **Insurance & Accounts**: Process insurance claims for both treatment and hygiene visits, follow up on payments, and assist with billing inquiries. Maintain detailed records of treatment plans, insurance coverage, and patient accounts using ABELDent software, always with a positive approach to detail and accuracy.
- **Collaborative Teamwork**: Work alongside the Office Manager, clinical team, and administrative staff to keep operations running smoothly. Support both hygiene and treatment providers by organizing schedules and preparing patients, all while fostering a supportive, team-oriented atmosphere.
- **Administrative Leadership**: Tackle front-office tasks such as patient onboarding, appointment confirmations, and keeping patient records up-to-date. Step into leadership or support roles as necessary, and contribute positively to a harmonious, efficient workplace.

Qualifications:

- **Dental Office Experience**: Proven experience working in a Canadian dental office, with a background in both treatment and hygiene coordination. Knowledge of Canadian dental insurance processes is essential.
- **Proficiency in ABELDent**: Proficiency in ABELDent software is highly preferred. Familiarity with other practice management software is also valued, along with a positive, proactive approach to learning new tools.
- **Excellent Communication & Organizational Skills**: Strong verbal and written communication skills, combined with a patient-centered, positive approach. Skilled at balancing multiple tasks while always supporting patients with empathy and understanding.
- **Detail-Oriented & Flexible**: Ability to adapt to shifting responsibilities in a fast-paced environment, while keeping a constructive, upbeat mindset. Willingness to work flexible hours to accommodate patient scheduling needs.
- **Immediate Availability**: We are looking for someone ready to step in right away to ensure a smooth transition and uphold our high standards of care.

Why Join Family Dentist Tree?

At Family Dentist Tree, we are committed to maintaining a collaborative, encouraging work environment where every team member’s positive attitude and constructive approach are valued. You’ll be part of a team that prioritizes open communication, continuous learning, and personal growth. This role offers you the chance to expand your skills in both hygiene and treatment coordination within a close-knit, friendly team that feels like family.

**Job Types**: Full-time, Permanent

Pay: $25.00-$33.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company events
- Dental care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2024-11-11

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