Customer Service Associate

4 months ago

Waterloo, Canada City of Waterloo Full time

**Customer Service Associate**
**(Part Time/Casual)**:
**Position Description**: Part-time Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the City of Waterloo.

**Rate of Pay**: $20.45/hour

**Primary Work Locations**: Waterloo Memorial Recreation Complex (WMRC) or RIM Park Manulife Sportsplex & Healthy Living Centre.

**RIM Park**: Primary weekday hours are 4:00PM - 12:00AM and weekend hours are 6:00AM- 11:00PM.
**WMRC**: Primary weekday hours are 6:00AM- 11:00PM and weekend hours are 7:00AM- 9:30PM.

Please note that these positions require access to reliable transportation as work hours may be outside of public transportation operations.

**Accountabilities**:

- Ensuring an exceptional customer experience for City of Waterloo facility guests.
- Addressing general inquiries from members of the public and helping to address any issues or concerns.
- Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
- Answering telephones and directing customers as required.
- Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
- Reconciling and balancing revenues, facility bookings, admissions and rentals.
- Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
- Communicating and interacting effectively with other facility staff and coworkers.
- Opening and closing duties and other administrative tasks as required.

**Required Qualifications**:

- Post-secondary education in a related field or equivalent combination of education and experience.
- Experience providing front line customer service.
- Experience in handling cash and related administrative duties.
- Sound customer-service focus with excellent communication and interpersonal skills.
- Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
- Ability to effectively multi-task and handle changing priorities.
- Strong organizational skills and attention to detail.
- Proficient computer skills (MS Office, Excel, Word).
- Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
- A satisfactory police vulnerable sector will be required as a condition of hire.

**Online Application Process**:
**Attachments**: Supplementary Interview Form.pdf

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