Assistant Restaurant Manager

6 months ago

Vancouver, Canada Terminal City Club Full time

**ABOUT THE POSITION**

Terminal City Club is Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering competitive wages, extended benefits & pension, Club Fund bonus, staff events, development opportunities, hot meals daily, easy access to transit and more If this sounds like a place you would like to be a part of, this opportunity may be for you.

As the full-time Assistant Manager of Restaurants & Lounge, you will provide hands

**JOB RESPONSIBILITIES**
- Leading a team on the floor to provide a personalized service to members and guests, acknowledging by name whenever possible
- Ensuring all restaurants are consistent in set up and all staff execute their duties in accordance with Club service standards
- Coordinating with culinary and beverage departments to ensure consistent high-quality food and beverage products
- Maintaining effective working relationships with all other Club departments
- Lead the team by example, assist in the overall service delivery in the various Restaurants, Lounges and Patios
- Completing daily logs with detailed and accurate information on setup, food, complaints etc. and reporting any unusual activity to the Restaurants Manager
- Ensuring front of house and bar equipment is in working order, all equipment logs are up to date, and outlets are ready for liquor and health inspections
- Assisting in the design and implementation of new standards to enhance the member and team experience
- Conducting in the moment feedback to the team and assisting with performance reviews, when necessary
- Utilizing various software to facilitate a seamless member and employee experience (Jonas, OpenTable, and Dayforce)
- Assisting with tailoring of group booking experiences for members in various Outlets
- Assist with the hiring, onboarding, scheduling, training and development of team members

**REQUIRED SKILLS & EXPERIENCE**
- Several years’ supervisor experience in a high-end establishment
- Resourceful problem solver
- Exceptional knowledge and passion of food & beverage with a customer focused mind set
- Have an out-going personality, a polished image
- Strong discernment with a high degree of confidentiality
- Strong communication skills; supporting and encouraging a team-focused work environment
- Must be able to work flexible hours including weekends
- Serve it Right Certification required, Food Safe Certification is an asset
- Experience using a client information database and POS system (Jonas and opentable preferred)

**BENEFITS**
- Free meals on duty and discounted rates in our Pub
- Uniform provided
- Extended health benefits to eligible employees
- Education reimbursement scheme
- Refer a friend bonus scheme
- Pension plan after 2 years of service
- 'All about me' day for eligible staff
- Staff events and committees, such as 'Team Fun'

**Salary**: Up to $54,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Tips

Work Location: In person

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