Shop Parts Associate
1 month ago
**Company description**
For decades, Roberts Farm Equipment and McGavin Farm Equipment have been unique in the farming community both aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service.
With a combined over 130 years together Robert’s and McGavin’s are a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. Those 130 years have taught us a great deal about what really matters. We sell some of the finest products in the market, but our customer service is second to none. It's who we are.
Our business remains very rooted from the past generations of Robert’s & McGavin’s values and vision for service and community. While we’ve grown and experienced change, those timeless values have been our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.
We are now seeking a qualified **Shop Parts Associate** for our **Mount Forest** location
**Knowledge & Experience**:
- Minimum high school level education or equivalent
- Basic understanding of agricultural and construction equipment
- Strong mechanical aptitude
- A minimum of 2 years’ experience in a fast paced retail/wholesale sales environment
- Must be comfortable with current technology. Proficient with the following computer environments: Current Windows Operating Systems, Microsoft Office and Internet Explorer
- Knowledge of parts, manuals and related documents is considered an asset
- Comfortable using veneer calipers, tape measure, electronic and hard copy parts catalogues and price files
**S**kills & Abilities:*
- Well-developed analytical and problem solving skills and the ability to think outside the box
- Excellent interpersonal and communication (written & verbal) and listening skills
- Must be highly organized and disciplined
- Strong attention to detail
- Optimistic with a high level of common sense
- Self-starter with the ability to work independently and as a team
- Demonstrates a professional demeanor, respect and commitment to customer service excellence
- Cooperative and agreeable team player
- Displays a sense of urgency when tackling issues
- Ability to maintain confidentiality of pertinent data
- Sound knowledge of mechanics with the ability to diagnose issues
- Ability to communicate using various computer, merchandising and marketing tools
- High level of organization with respect to timing, computer skills and document flow
**Duties & Responsibilities**:
- Coordinates with Service Technicians to determine parts needed to complete work orders and orders parts as required
- Consults catalogs or computer databases in order to determine replacement part stock numbers and prices
- Communicates effectively with and provides service to Service Technicians in person or over the phone
- Contacts suppliers for parts’ pricing and availability
- Reviews work orders with Technicians to ensure that parts information is correct and complete
- Ensures that unused parts and/or cores are returned in a timely fashion using company guidelines and policies
- Marks and stores parts in stockrooms according to prearranged systems for ease of access
- Ensures general stock is maintained at adequate levels at all times
- Delivers parts to Field Service Technicians, as required
- Participates in cycle counting of inventory and making corrections to inventory if discrepancies are found
- Keeps track of lost sales
- Maintains complete knowledge of and complies with company policies, procedures and standards
- Reviews job processes and practices to ensure continuous improvement to the company’s products, services, quality and efficiencies
- Maintains customer and company confidence by keeping information confidential and secure
- Maintains a positive working relationship with team members and management in a team environment
- Sets an example for the staff of the Dealership by arriving to work on time, leaving at the appropriate time, keeping appointments, respecting the time of others and behaving in a professional manner
**Working Conditions**:
- Responsible for taking “on call”/pager duties and responsibilities on rotation
- Hours: Monday to Friday, 8:00am - 5:00pm Saturdays on rotation 8:00am - 12:00pm
**Job Type**: Permanent
Pay: $20.00-$28.00 per hour
Expected hours: 40 per week
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Weekends as needed
Ability to commute/relocate:
- Mount Forest, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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