Funeral Staff Scheduler

3 weeks ago

New Westminster, Canada RSR Family Holdings Ltd. Full time

Join Our Compassionate Team at **RSR Family Holdings Ltd.** We are in search of a
**Funeral Staff Scheduler (Dispatcher) & Administrator** to join our team in our **New Westminster **Location.

**Company Overview**:
**RSR Family Holdings Ltd.**, operating 10 locations and representing reputable brands such as **Kearney Funeral Services**, **Burquitlam Funeral Home**, **Earth's Option Cremation & Burial Services**, and **Affordable Cremation & Burial**, along with our sister company, **West Shore Crematorium**. We've become one of Canada's premier independent family-run funeral homes who have been serving the Lower Mainland and Vancouver Island with care and compassion for over 115 years, and our journey is far from over. While our focus is meeting the needs of our customers, our success is driven by our people.

**You’ll find us at**:
**About Us**:
At RSR Family Holdings Ltd., We recognize that our exceptional team is the cornerstone of our success, taking pride in our hard work and strong relationships with colleagues. If you're passionate about your work and value camaraderie, we invite you to join us in our meaningful mission of supporting families in our local communities. Together, we are committed to achieve our shared purpose, which is to help families and communities heal from loss.

Our core values serve as the guiding principles that shape our commitment to excellence in funeral care, being the pillars of our culture and guide our every action:

- _**Honesty and Integrity**_**: We prioritize honesty in all interactions, ensuring integrity in everything we do.
- _**Relationship Builders**_**: We value meaningful connections, fostering relationships with our team, community, and stakeholders.
- _**Perseverance and Grit**_**: We pursue greatness with determination, embracing challenges as opportunities for growth.
- _**Caring and Compassionate**_**: Empathy drives our compassion, guiding us to care for everyone we serve.
- _**Upbeat and Fun**_**: Despite challenges, we maintain a positive attitude, finding joy in our work and impacting our world positively.
- _**Structured and Organized**_**: Organization enables us to deliver exceptional care and service, grounding our values in action.
- _**Creative and Agile**_**: We innovate and adapt swiftly, providing exceptional results to the families we serve.

If our values resonate with you, and you want to learn, grow, and develop within a team that inspires, shares knowledge, and cares, then please apply

**The Role**:
The role comes with a total compensation package comprised of a competitive base compensation _**$26 - $28**_ per hour, health, dental & insurance benefits, a wellness spending account, and a Company RRSP matching program. We also support our employees with a compensation package that includes professional development.

As an Office Administrator, you will deliver exceptional customer service by skillfully performing a variety of administrative functions. Your role will include accounts payable, payroll, data entry, front desk support, and a myriad of other administrative duties.

**Key Responsibilities**:

- Review and improve the existing scheduling process for support staff (hostesses and attendants), ensuring efficiency and effectiveness.
- Expand the scheduling process to include funeral directors, coordinating tasks such as funeral arrangements, gravesides, burials, memorials, viewings, celebrations of life, and witnessed cremations.
- Coordinate schedules across multiple locations to meet staffing needs, accommodating the unique demands of each location.
- Provide consistent support by dispatching resources for client services, including handling initial service requests ("first calls") and coordinating necessary resources for dispatch.
- Provide administrative support to office locations, assisting with filing, answering calls, and handling basic office operations.
- Maintain detailed records of schedules, making adjustments as necessary to meet service requirements and ensure adequate staffing to fulfill commitments.
- Demonstrate a commitment to exceptional customer service, building strong relationships through a positive and collaborative team environment.
- Communicate effectively and assertively with staff and leadership to ensure clear expectations, proper staffing, and smooth service delivery.
- Collaborate with funeral directors, and support staff to ensure smooth operations and service quality.
- Lead by example, staying engaged and supportive of company initiatives and aligning with company policies, service standards, purpose, and values.
- Actively monitor and address any issues that arise, ensuring all actions are aligned with company goals and objectives.
- Perform general office duties, including filing, answering calls, and handling administrative tasks to support location operations.

**Key Qualifications and Demonstrated Abilities**:

- Proven experience in scheduling, logistics, or administrative roles, ideal

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