Specialized Library Technician

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

About the Library

In alignment with the ambitious vision and core aspirations of Transformation 2030, the University of Ottawa Library advances cutting edge research and supports transformative learning by connecting the uOttawa community to expertise, services, collections and technology in a welcoming and supportive environment.

The University of Ottawa Library is composed of 3 main libraries - the Morisset Library (Arts and Science), the Brian Dickson Law Library and the Health Sciences Library - in addition to a number of specialized research collections. It has approximately 150 employees, including 55 librarians, serving the students, faculty and employees of the University.

**Position purpose**:
The incumbent coordinates front-line services offered in the Library by providing assistance, information and training to Library users (students, faculty members, researchers and external users) while respecting a uniform approach that meets the criteria of excellence in customer service. They contribute to the documentary training of students in order to facilitate and reinforce their optimal use of the library's resources and to promote the success of their work.

**In this role, your responsibilities will include**:
Act as the person responsible for files, services or project coordination, as assigned. Establishes case goals and priorities, timelines, milestones, resources and budget required to complete recurring and one-time projects. Examples of typical files are functional supervision of employees and students, coordination of donations, validation of the quality of services offered, management of specialized equipment such as 3d printers, chat services, and one-time projects aimed at improving service. Develops planning and data collection tools necessary to set up, analyze and evaluate projects. The number of cases assigned will depend on the complexity and involvement required for them.

Provide technical expertise by providing users with information about library services and guiding them in their use of the computerized catalog, databases, and research guides to foster a better understanding of the Library's resources. Work closely with librarians in transferring requests that fall within their expertise. Handle patrons in a professional manner. Provide IT support to Library patrons (Library account, Wifi, etc.) in collaboration with the University IT department. Respond to inquiries related to University Faculties and Services to provide effective liaison service.

Act as an expert on systems and software related to collection access, such as the Integrated Library System, point-of-sale terminals, self-borrowing devices, and the interlibrary loan system, to assist patrons with problems. Explains to patrons the status of their files and provides information on circulation policies and procedures.

Organize and deliver orientation sessions and workshops to raise awareness of specialized resources (e.g., Search+), tools (e.g., Mendeley), services and policies of the Library.

**What you will bring**:
Post secondary education in a relevant field or equivalent work experience.

At least 3 years of customer service experience.

At least one year of experience in records coordination.

Knowledge of academic libraries and the bibliographic elements necessary to conduct document research.

Knowledge or experience in managing an integrated library system.

Knowledge of computerized systems and software, including word processing, spreadsheets, databases, presentation software, electronic mail and the Internet.

Proficiency with the existing student system (uoCampus) to locate necessary information in student records.

Ability to manipulate and interpret computer data; calculate, verify and record data accurately and precisely.

Ability to present to groups in both English and French.

Interpersonal and communication skills with a variety of constituencies (students, faculty, staff, a

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