Intermediate Technician, Design and Outreach

3 weeks ago

Ottawa, Canada University of Ottawa Full time

**Follow us on **LinkedIn**

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
3

**Job Family**:
Library and Archives

**# of Open Positions**:
1

**Faculty/Service - Department**:
Design and Outreach

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
April 15, 2024

**Closing Date**:
April 25, 2024
**Note**: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 08

**Salary Range**:
$60,700.00 - $76,672.00

**The University of Ottawa - A crossroads of cultures and ideas**

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff who live, work and study in English and French. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and increasing the diversity of our faculty and staff is a step in that direction. Our goal is to offer students the best possible learning experience, in an environment that reflects the diversity of its members, their ideas and their identities.

We are one of Canada's top ten research universities - our professors and researchers are exploring new approaches to today's challenges. As one of only a handful of Canadian universities ranked in the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from around the globe. Our employees rally around a common goal: continuous improvement, personal development, service excellence, teamwork and a passion for learning, with the desire to make the University of Ottawa and the world a better place. Everyone's contributions are valued, and we all contribute to making the University of Ottawa a world-class institution. But most of all, we make sure you can reach your full potential. **Because at uOttawa, you belong**

**About the library**
In keeping with the ambitious vision and core aspirations of Transformation 2030, the University of Ottawa Library advances leading-edge research and supports transformative learning by connecting the uOttawa community to expertise, services, collections and technology in a welcoming and supportive environment.

The University of Ottawa Library consists of three main libraries - the Morisset Library (arts and sciences), the Brian Dickson Law Library and the Health Sciences Library - in addition to a number of specialized research collections. It employs some 150 staff, including 55 librarians, serving students, faculty and staff of the University.

**Job purpose**

Coordinates and supports initiatives related to inclusion, accessibility, marketing and promotion, and events. The incumbent will also provide front-line support to library users, including students, faculty, researchers and external users, while maintaining a consistent approach that meets customer service excellence criteria.

**In this role, your responsibilities will include the following**:

- Coordinate and/or provide support for events in support of Library outreach and strategic initiatives in collaboration with staff and organizers.
- Work closely with the Inclusion Librarian to meet the needs of users with disabilities.
- Receive, manage and deliver accessible content requests.
- Collaborate with marketing and communications teams to promote and publicize events.
- Offer technical expertise by providing users with information on library services and guiding them in their use of the computerized catalog, databases and research guides to foster a better understanding of the Library's resources.
- Organize and participate in the development and implementation of initiatives to enhance the student experience.

**What you bring**:

- Post-secondary education in a relevant field or equivalent work experience.
- At least 3 years experience in customer service.
- At least one year of experience in file coordination.
- Strong time management and organizational skills, and ability to meet tight deadlines without compromising quality of work.
- Attention to detail.
- Awareness of the needs of underrepresented populations and the challenges they face.
- Knowledge of university libraries and bibliographic elements needed to conduct document research.
- Ability to manipulate and interpret computer data; to calculate, verify and record data accurately and precisely.
- Ability to present to groups, in French and English.
- Interpersonal and communication skills with a variety of clientele (students, teachers, administrative staff, management, community members), both orally and in writing.
- Analytical skills to determine customer needs, identify sources of problems and suggest solutions.
- Ability to work on several files simultaneously.
- Ability to work as part of a team.
- Bilingualism - French and English (oral and written).

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
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