After Hours Coordinator

7 months ago

Lower Mainland, Canada Lower Mainland Society for Community Living Full time

**After-Hours Coordinator** _(Full-Time & Part -Time Position available)_

**Education & Experience**
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position

**Requirements**:
**Skills**
- Must demonstrate experience and knowledge of the challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational, and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations

**Roles and Responsibilities**

**Client**
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.

**Management and Staff**
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers in managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in-person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in person if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.

**Administration**
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in the Services Department's general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with the Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety, and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

**Job Type**

Work Remotely
- No

Job Type**:Full-time**, **Part-time**, Contract-base

Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs

**Pay Grade**

Starting salary**:$31.00** per hour during probation which is 6 month and **$33.00 **after successfully passing the probation.

**Schedule**

**Full-time Position**:

- Wednesday, Thursday, Friday (7 PM-7AM) (12h shifts)_
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time
- regular business hours
- Shall participate)_

**Part-time Position**:

- _Saturday and Sunday (8AM-8PM) (12h shifts)_
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time
- regular business hours
- Shall participate)_

**Benefits**

**Full-time Position**:

- Dental care, Extended Health Care, Vision Care, RRSP, LTD_
Note: Benefits will start following successfully passing an interim evaluation 3 months after the start of probation.

**Part-time Position**:

- not eligible_

**Work Location**
- The head office is in Vancouver but the position requires daily traveling in the Lower Mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company._

**Expected Start Date**: As soon as possible

**THIS IS A NON-UNION POSITION**

**Job Types**: Full-time, Part-time

**Salary**: From $31.00 per hour

Expected hours: 24 - 4

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