Help Desk Analyst

7 days ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

Resource will work remotely during regular business hours, though must be available for onsite meetings when required. Work must be done from within Canada, due to network and data security issues.

**Skills**
- Help Desk Software, MS Office Suite, ID verification

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Experience supporting and collaborating directly with stakeholders, external and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients. (4+ years)
- Experience working with Microsoft Office Suite of tools. (4+ years)
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT (4+ years)

**Nice To Have Skills**
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (1+ year)
- Experience in planning/performing/monitoring User Acceptance testing. (1+ year)
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (1+ year)
- Experience developing, reviewing and delivering user manuals and training materials. (1+ year)
- Experience documenting user requirements, business processes, and workflows. (1+ year)
- Experience working with MS SharePoint sites. (1+ year)

**Location**
- Edmonton/Remote

**Work Environment**
- 2 years with 1 possible 6-month extension

**Hourly Rate**
- Negotiable

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