Customer Service

6 months ago

Mississauga, Canada Webhelp Full time

**Customer Service/Support**

**Location**
- Mississauga, Canada***

Job Title:
Customer Service / Content Moderator (Bilingual: Japanese/English)

**Job Description**:
**JOB DESCRIPTION**

**REIMAGINE YOUR CAREER**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "**Worlds Best Workplaces",** “**Happiest Employees**,” and “**Best Companies for Career Growth**” awards every year? Then a Content Moderator position at Concentrix + Webhelp is just the right place for you

As a Content Moderator, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Content Moderator, you will:

- Review products offered for sale on the client’s platform to ensure that they do not violate any current policies
- Address sensitive content which may be graphic, violent, or hateful, include offensive or derogatory language or other potentially distressing material
- Identify trends that highlight gaps in social media policies
- Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review
- Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior
- Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays)
- Deliver expert customer experiences with a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Content Moderator role include:

- Excellent written and verbal communication skills in English and one of the following languages: Japanese
- Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture
- Evaluate information and quickly/independently develop a sound conclusion based on an existing framework
- Mentally and emotionally able to handle offensive or disturbing behavior, language, and content
- Ability to monitor several information flows simultaneously

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

**REIMAGINE THE BEST VERSION OF YOU**

**Location**:
CAN Mississauga - 6725 Airport RD

Language Requirements:
English, Japanese

Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents**

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are lega

  • Automotive Service Advisor

    3 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Automotive Service Advisor

    6 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Dispatcher/customer Service Representative

    3 months ago

    Mississauga, Canada Toronto Appliances Service Ltd. Full time

    *Job Summary* As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to meet customer needs. *Responsibilities* - Utilize knowledge of...

  • Customs Coordinator

    3 months ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **Reports to**: Operations Manager **Employment Type**: Full-Time **Job Summary**: The Customs Coordinator is responsible for overseeing the customs department, ensuring accurate preparation and clearance of customs documentation, and managing all aspects of international shipment compliance. This role involves coordinating with customers, drivers, and...

  • Financial Operations Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About SOS Customer Services Inc.SOS Customer Services Inc. is a company that values efficiency and precision in its operations. As a Financial Operations Coordinator, you will play a crucial role in maintaining the financial health of our organization.

  • Accounting Assistant

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About the RoleWe are seeking an experienced Accounting Assistant to join our team at SOS Customer Services Inc. as a Financial Data Specialist. This is a permanent, part-time position with 16 hours per week.As an Accounting Assistant, you will be responsible for maintaining accurate financial records, preparing general ledger entries, and managing accounts...

  • General Labourer

    3 months ago

    Mississauga, Canada Service Door Industries Full time

    **Hours: 8:00 am to 4:30 pm Monday to Friday** **Location: Mississauga, ON** **General Labourer** The following is a brief overview of the position; however, the employee is expected to assist other staff as required from time to time in various duties as needed. Ability to install or repair existing overhead doors Perform various labourer/manufacturing...

  • Customer Service, Customer Service Representative

    1 month ago

    Mississauga, Canada Cardinal Couriers Full time

    Customer Service Representative (CSR) In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D) About the Position The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry...

  • Customer Service

    2 months ago

    Mississauga, Canada D Light Inc. Full time

    Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer needs or desires in order to recommend the appropriate product or service. - Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. -...

  • Customer Service

    2 weeks ago

    Mississauga, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Customer Service

    6 months ago

    Mississauga, Canada B.O.CARRIER INC. Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Analyze customer needs and recommend appropriate products or services - Communicate effectively in English - Collaborate with team members to resolve complex customer issues - Follow company policies and procedures to ensure consistent service...

  • Customer Service Associate

    1 month ago

    Mississauga, Canada Canadian Tire Full time

    Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!! **Job summary** The Customer Service Representative works directly with customers and employees,...

  • Customer Service

    6 months ago

    Mississauga, Canada Kunafa's Full time

    kunafa’s in Mississauga is looking front customer service reps to join the team So if you love kunafa, we’d love to work with you! Responsibilities include - Customer service - cashier - food prep - cleaning - opening and or closing **Job Types**: Full-time, Part-time **Salary**: From $16.55 per hour Expected hours: 20 - 30 per week Schedule: - Day...

  • Accounting Assistant

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    SOS Customer Services Inc. is seeking an experienced Accounting Assistant to join our team in a permanent position.We are offering a competitive salary of $45,000 per year.Job Description:The successful candidate will be responsible for preparing general ledger and journal entries, managing accounts receivable and payable, and performing bank...

  • Customer Service

    3 months ago

    Mississauga, Canada Nanis Gelato Full time

    Nani's Gelato is an artisan gelato shop in Mississauga! We specialize in making all of our unique, fusion flavours and take a great deal of pride in providing a high level of customer service. This position is for Customer Service / Gelato Scooping team member. We are seeking individuals looking primarily for a combination of weekday and weekend shifts for...

  • Financial Administrator Assistant

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    At SOS Customer Services Inc., we are seeking a highly organized and detail-oriented Financial Administrator Assistant to join our team.About the JobThe successful candidate will be responsible for providing administrative support to our financial department, ensuring accurate and timely completion of tasks. This is an excellent opportunity for someone...

  • Financial Data Administrator

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    We are seeking a skilled Financial Data Administrator to join our team at SOS Customer Services Inc. in a permanent role. The successful candidate will have experience in accounting and financial data management.Job DescriptionThe Financial Data Administrator will be responsible for managing and maintaining accurate and up-to-date financial records,...

  • Financial Data Clerk

    3 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    Job SummaryWe are seeking a detail-oriented Financial Data Clerk to join our team at SOS Customer Services Inc. In this role, you will be responsible for maintaining accurate financial records, preparing general ledger and journal entries, and managing accounts receivable and payable.About the RoleThis is a permanent part-time position with 16 hours of work...

  • Customer Service Representative

    4 months ago

    Mississauga, Canada Delmar International Inc. Full time

    **Mandate**: **Other Responsibilities**: - Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally. - Proactively analyze data to enhance the brokerage team's and our client's service. - Answer client inquiries, including but not limited to...

  • Customer Service

    5 months ago

    Mississauga, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. **Responsibilities**: - Deal directly with Airside Customers on a regular face to face basis. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Perform customer verifications. - Direct requests and unresolved issues to the designated...