Assistant, Res, Information Services

2 weeks ago

Vancouver, Canada Langara College Full time

Interested in a career at Langara College?_

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

Workday

account.

Job Title:
Assistant, RES, Information Services

Employee Group:
CUPE

Employee Type:
Temporary (Fixed Term)

Start Date:
Monday, February 19 2024

End Date (if applicable):
Tuesday, March 31 2026

**Job Description**:
Qualifications Required:
Education
- Grade 12 completion plus one (1) year post-secondary certificate in a related discipline.
- One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment.
- An equivalent combination of experience and education may be considered.
- Experience with an integrated student record system (e.g. Banner) or similar computerized system, preferred.
- Working knowledge of post-secondary policy and procedures, programs and registrarial processes, preferred.
- Working knowledge of the BC post-secondary system, preferred.

Skills & Abilities
- Excellent written and verbal communications skills.
- Excellent ability to pay attention to detail and enter data accurately.
- Excellent organizational skills and ability to set priorities when encountering conflicting demands.
- Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
- Ability to work well under pressure, dealing with a constant flow of enquiries, requiring endurance and stamina and the need to stay focussed over prolonged periods of time.
- Ability to work with challenging or difficult situations.
- Ability to work independently and in a team environment.
- Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
- Ability to investigate and listen in order to solve problems and provide solutions.
- Excellent ability to maintain collegiality, team work and a respectful workplace environment.
- Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
- Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
- Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
- Ability to exercise judgement, tact and discretion.
- Ability to maintain confidentiality of records and information.
- Ability to achieve a keyboarding speed of 40 wpm.

CUPE Flex Position; Monday - Friday 9am-515pm

To obtain the full job description, please

contact

our recruitment team.

Salary Range:
$27.21 - $30.79 per hour

Pay Grade:
CUPE Paygrade 18

Scheduled Weekly Hours:
35

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):
Yes

Closing Date:
Thursday, February 1 2024

contact

us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

Langara is committed to enhancing our diverse workforce.

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