Advisor, RES, Records, Registration, and Appeals

2 weeks ago

Vancouver, Canada Langara College Full time
Job Description:The Advisor, RES is responsible for service-oriented advising, instructions and guidance to prospective and current students, internal staff, or external parties in registrarial matters in relation to the incumbent's specialized field. This position maintains current knowledge of College registrarial procedures or policies, legislative changes, educational trends and practices in Canada and internationally, in order to provide current and accurate information and advice to current and prospective students. The Advisor relies upon in depth knowledge and broad knowledge of other RES units in order to impart guidance to junior team members in matters of systems, guidelines, or unique circumstance requiring exceptional decision making. Each Advisor may be paired with an Assistant or work within a matrix model whereby s/he leads a particular function, project, or client group. The Advisor coordinates and executes the main activities of the business unit's core function and the development, delivery and maintenance of the unit's processes, procedures, or policies. This position collaborates to coordinate and execute RES changes, events, or projects.

Qualifications Required:

Education

  • Successful completion of a two-year diploma or an associate's degree in a related discipline.
  • Four (4) years of related experience in the business area of expertise providing one-on-one consultative support and advising to post-secondary students, preferably in a Registrar's Office.
  • An equivalent combination of experience and education may be considered.
  • Advanced knowledge and experience with an integrated student record system (e.g. Banner).
  • Knowledge of post-secondary policy and procedures, programs and registrarial processes.
  • Knowledge of the BC post-secondary system.


Skills & Abilities

  • Excellent written and verbal communications skills.
  • Excellent ability to pay attention to detail and enter data accurately.
  • Excellent organizational and multi-tasking skills, and ability to set priorities and meet deadlines when encountering conflicting demands, and working under pressure.
  • Demonstrated ability to provide excellent customer service, respond to enquiries and provide information, assistance and related services to the general public, faculty, staff, and students.
  • Ability to investigate and listen in order to solve problems and provide solutions.
  • Ability to work with challenging or difficult situations.
  • Ability to work independently and in a team environment.
  • Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
  • Excellent ability to maintain collegiality, team work and a respectful workplace environment.
  • Ability to foster effective communication and teamwork among employees, facilitating understanding of individual, team, and organizational goals.
  • Ability to ensure that all employee and customer interactions are respectful, service focused, and collegial.
  • Ability to support RES team in change management which may include enhancing activities that drive change in collaboration with the change team.
  • Excellent ability to interpret and apply College, government, and departmental policies, procedures and guidelines.
  • Excellent ability to exercise judgement, diplomacy, tact and discretion.
  • Ability to maintain confidentiality of records and information.
  • Intermediate level in the use of standard computer applications including word processing (Word), spreadsheets (Excel), presentation (Power Point), and email.
  • Ability to achieve a keyboarding speed of 40 wpm.

Hours & Days of Work: 8:45am - 5:00pm Monday to Friday.
 

This position is available hybrid work after initial training period.

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