Product Manager Managed Services

3 weeks ago

Edmonton, Canada FULLY MANAGED INC Full time

**About Fully Managed**

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

**Why Fully Managed**:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

- career growth and professional development,
- the technology you need to enhance your daily work,
- a team of like-minded professionals without ego that help each other grow and flourish,
- a comprehensive benefit package, and
- a generous paid time off package.

We recognize that everyone has a life outside of work and show our commitment by offering:

- a remote work environment,
- flexible hours, and a
- health & wellness subsidy.

**Key areas of responsibility**:
The role will require an individual with strong technical and organizational skills. The managed services Product Manager will be responsible for managing Fully Managed’s core services, including FM Elite, FM Pro and our co-managed solutions. The managed services Product Manager will have strong partnerships with the Marketing, Sales, Technical Support and Professional Services teams to ensure continual alignment and streamlined processes are maintained.
- Actively participate in Fully Managed new product and services introductions by leveraging Product Teams
- Assess, evolve and maintain best-practice configuration of key service delivery technologies supporting continual service delivery improvement
- Conduct feedback interviews with department stakeholders to understand current use, pains and goals related to each technology leveraged
- Arrange audits of deployed customer service technologies to ensure alignment and best practice configurations are applied
- Execute technology change requests as required by each Fully Managed department leveraging existing change management process
- Assist in Go-To-Market planning sessions to define new technologies and manage technology launch through Product Steering Committee (PSC)
- Evolve and maintain automated customer reporting through key service delivery technologies
- Develop and maintain automated Sales reports presenting project, service and hardware opportunities from within existing customer base
- Conduct market and competitive research of Managed Services packages and Managed Service Providers throughout Canada
- Communicate to Fully Managed departments and stakeholders’ requirements definition, clarification, prioritization of active and upcoming projects
- Assist in service launch communication, training and Q&A
- Present weekly progress made on active projects
- Other duties as required

**Skill and knowledge requirements**:
We’re flexible but these are a must:

- 3+ Product Management
- 3+ years Professional Service Automation (PSA) and Customer Relationship Management (CRM) Tools
- 3+ Customer Access and Reporting Portals
- 3+ years product demonstration and training

**Assets**:

- Ability to analyze complex problems and work both alone and as part of a team to find solutions
- Strong organizational skills and ability to stay focused while managing multiple tasks concurrently
- The ability to establish and maintain harmonious working relationships with teams, client/user base, and others is required
- Aptitude for learning new technologies
- Strong communications skills, both oral and written
- Excellent analytical, organizational and time management skills
- Technical sales experience
- Experience in a multisite environment
- Certifications from software'hardware vendors
- Ability to multitask and maintain focus on priorities is a must.
- Excellent organizational and documentation skills.
- Self-motivated and results oriented.
- Ability to work under tight deadlines; multi-tasking abilities are essential
- High degree of professionalism, courteousness, and friendliness

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please

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