Manager, Client Engagement

3 days ago

Toronto, Canada BrandActive Full time

**Our Company**

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do

**The Opportunity**

Reporting to a Director, the Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship management that supports the conversion of the client’s branded assets to a new identity/logo. The Manager then oversees the project as it moves into subsequent implementation and roll-out phases while ensuring that the client’s needs are met.

To fulfill these responsibilities, the Manager typically works directly with clients at senior levels of the organization including the C-suite. When conditions safely permit, travel between North America and internationally may be a requirement. During the COVID-19 pandemic, travel expectations will be by rare exception only.

We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

**Responsibilities**

**Strategy/Analytics**
- Consult with clients about all elements for project scope and delivery, providing a high-level of expertise and instilling confidence in the client
- Work with the client and BrandActive’s team to define the scope of brand transition across all branded asset categories (e.g. signage, ID badges, website, etc.)
- Develop several high-level scenarios to achieve brand launch and completion objectives using cost, time, quality and impact as the key variables
- Provide senior leadership and their Board the information they need to make fiscally responsible brand decisions
- Establish high-level transition strategies by branded asset category with priority given to those categories which are required for brand launch and have longer lead times
- Formulate and comprehend overall implementation financials and to evaluate the implications of alternative strategy approaches on these financials at a macro and micro level
- Develop cost estimates based on developed transition strategies
- Define the high-level processes required to support an efficient implementation process
- Create a high-level project communications plan to ensure engagement of all project constituents
- Define the project organization required to execute the brand transition in a way that ensures achievement of client goals and desired outcomes

**Project Management**
- Lead the project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team
- Communicate project status regularly (e.g. using dashboard reports) and escalate issues to stakeholders, sponsor(s), and senior leadership as required
- Manage project deliverables in line with approved project plans
- Manage or coordinate partners and work groups engaged in project delivery
- Lead internal projects and client-facing (or conference call) meetings
- Develop and maintain detailed project plans (following PMI methodologies)
- Record, track and manage project issues and risks, escalating concerns when necessary
- Manage project scope and change control
- Monitor project progress and performance
- Monitor

  • Client Engagement Manager

    1 month ago

    Toronto, Canada Recruitzz Full time

    Develop and maintain long-term relationships with key clients, understanding their needs and objectives. - Collaborate with cross-functional teams to deliver tailored solutions that enhance client experience and satisfaction. - Engage with team members in regular meetings to discuss client needs, project updates, and strategies for improvement. - Analyze...

  • Manager, Client Engagement

    7 months ago

    Toronto, Canada BrandActive Full time

    Our Company BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what...

  • IT Client Engagement Manager

    20 hours ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    The IT Client Engagement Manager serves as the “face of IT” to the rest of WSIB, working to stimulate, surface, and shape opportunities for capabilities and assets within and across functions and in the development of new streams of value. The IT Client Engagement Manager ensures that the benefits and business value from those capabilities and assets are...

  • Manager, Client Engagement

    3 days ago

    Toronto, Canada Brightmark Full time

    Overview We are hiring a Client Engagement Manager for our Salesforce & Pardot consulting business. This role blends both business development, account management, consulting and partner relationship management. You will oversee sourcing and closing net new business, along with managing a territory within our client base. You will work closely with...

  • IT Client Engagement Mgr

    9 months ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    The IT Client Engagement Manager serves as the “face of IT” to the rest of WSIB, working to stimulate, surface, and shape opportunities for capabilities and assets within and across functions, and supports the development of new streams of value. The IT Client Engagement Manager ensures that the benefits and business value from those capabilities and...

  • Client Engagement Specialist

    1 month ago

    Toronto, Canada Toronto Tug and Transport Full time

    **About Us**: Toronto Tug and Transport is a leader in innovative transportation solutions, specializing in marine towing and freight logistics. We pride ourselves on providing exceptional service to our clients while ensuring seamless coordination and reliable delivery. We are seeking a passionate and customer-focused **Client Engagement Specialist** to...

  • Client Engagement Manager

    7 months ago

    Toronto, Canada Introhive Full time

    **About Introhive** Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management. Founded in 2012, Introhive is the fastest-growing B2B sales intelligence and data...

  • Manager, Client Engagement

    6 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager, Engagement, Deposit Client Solutions

    2 days ago

    Toronto, Canada Scotiabank Full time

    **Requisition ID**: 158080 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Client Engagement Representative

    1 month ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    2 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    3 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    1 month ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    21 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    4 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...