Client Engagement Manager

5 days ago


Toronto, Canada Recruitzz Full time

Develop and maintain long-term relationships with key clients, understanding their needs and objectives.
- Collaborate with cross-functional teams to deliver tailored solutions that enhance client experience and satisfaction.
- Engage with team members in regular meetings to discuss client needs, project updates, and strategies for improvement.
- Analyze client feedback and data to identify trends and areas for improvement, implementing strategies to address these insights.
- Serve as the primary point of contact for clients, providing timely and effective communication regarding project updates and performance metrics.
- Drive initiatives to increase customer retention and loyalty through proactive engagement and support.
- Monitor and report on key performance indicators (KPIs) related to client engagement and satisfaction.
- Stay informed about industry trends and Amazon's offerings to provide clients with relevant insights and recommendations.

**Experience**:

- Client Engagement: 2 years (preferred)
- Amazon: 2 years (preferred)



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