Temporary Information Systems Analyst

6 months ago

Listowel, Canada Trillium Mutual Full time

**Who Are We?**:
Trillium Mutual Insurance is an organization powered by **great people** who want to make a difference every day What sets us apart from other organizations? Our corporate culture is professional and respectful, yet friendly. We offer a work environment that champions **innovation** and **creativity**, **energy** and **passion**. We are committed to providing a rewards package that includes competitive compensation, work/life balance, flexible work schedules, professional development opportunities, on-the-job training and the chance to make a difference working for a forward-thinking insurance **industry leader** in a niche market.

We are currently seeking a highly motivated, service oriented professional to fill the position of **Temporary (9 months) Full-Time Information Systems Analyst**. Reporting to the Manager of IS & Innovation, as a member of the dynamic Business Information Systems team, you will work closely with our front-line users as well as to support our critical infrastructure needs.

**What Will You Be Doing?**
- Actively support the maintenance needs of our network, software and hardware infrastructure
- Ensure timely response to help-desk requests from users during business hours adhering to established organizational service levels
- Provide support for in-house audio visual systems
- Assist in the planning, design, implementation, configuration and ongoing support of projects falling under the scope of the Business Information Systems team
- Provide user-based training guided by excellent documentation practice
- Ensure organizational compliance with data security and privacy best practices
- Ensure the Disaster Recovery and Backup processes are operating in an optimal fashion
- Provide input on the development and implementation of policies and procedures for technology governance
- Attend and contribute to all team and staff meetings as required
- Other duties as assigned by department Manager
- Represent Trillium at industry functions when needed

**Working At Trillium**:
This position will be a **hybrid remote** work position, with emphasis on working remotely while meeting in office requirements as set out by your leader. A **minimum presence of 2 days per week** would be required. High-speed Internet and reliable connectivity are required.

Are you someone who embraces change through new challenges and active growth in your personal development? If you are a high performer who delivers more than what is expected & provides excellent service, then we want to hear from you

**Who You Are**:

- A graduate of a recognized degree or diploma program in computer science, information systems or networking
- Minimum five years of experience in a similar role, supporting network maintenance needs and software and hardware infrastructure
- A functional, working knowledge of the following is desirable: VMWare, Linux, Microsoft Windows Server and Active Directory, Microsoft Exchange, Microsoft SQL queries, Microsoft 365, Cisco Networking and Telecommunications, Cognos Visualization, TeamViewer, Database Administration
- Advanced troubleshooting experience within a remote working environment
- Empathetic approach towards end-user support
- Ability to adhere to project management principles and best practices
- Excellent written and verbal communication skills
- Detail-oriented
- Able to work independently with excellent time management skills and adherence to deadlines
- Comfortable working with both cloud managed services and on-prem deployments
- Familiarity with CSIO standards and Broker Management Systems is recommended
- Experience with the Guidewire Insurance Suite of Applications would be considered highly favourable.
- Working knowledge of core Insurance Technology such as Guidewire would be considered an asset

Trillium is committed to providing accommodations and achieving a barrier free workplace for individuals with disabilities. Should you require an accommodation in order to participate in our recruitment process, we will support you by taking into account your individual needs.

Applicants are thanked for their interest in this position, however, only applicants selected for an interview will be contacted.

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