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Front Desk Worker

2 months ago

Fort St John, Canada The Salvation Army Fort St John Full time

**Purpose summary**:
The Northern Centre of Hope supportive housing program is a long-term, support-based housing program designed to offer a stable living environment where residents will form relationships with support staff and work collaboratively to build housing stability, with a focus on maintaining personal health and well-being and fostering community and support systems.

The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to resident inquiries and complaints in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified tenant needs. They will report directly to the Program Supervisor.

**BASIC FUNCTIONS/RESPONSIBILITIES**:

- Handles inquiries and complaints from residents
- Conducts wellness checks where required
- Consistently demonstrates respect and empathy for all guests
- Maintains availability for personal, practical and moral support
- Answers the program department telephone and records/remits messages
- Accurately records day-to-day happenings
- Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required
- Ensures ongoing monitoring of policies
- Performs other assigned duties as required to ensure a safe and secure environment

**Job Types**: Full-time, Permanent

**Salary**: From $21.07 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- FORT ST JOHN, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: One location

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