Data Center Technician

3 weeks ago

Toronto, Canada Cologix, Inc. Full time

**_About our Company:_**

Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company with a carrier-dense ecosystem of 600+ networks, 300+ cloud providers and 29 onramps across its platform. Cologix provides colocation and connectivity solutions to more than 1,600 customers through its operations that span 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 North American markets. Our customers have direct access to our local operations teams, which results in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American Infrastructure funds, Cologix's experienced leadership team and exceptional staff drive a growing business with a culture that values our people, clients and service to our customers.

The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fibre Guide, MDF, IDF, switches, routers and related cabling.

**Essential Responsibilities**:

- Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits
- Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standard
- Significant hands-on experience with the installation of both copper and fiber media types.
- Previous experience and working knowledge with cable testing systems to ensure operational integrity (pre/post installation).
- Previous experience and working knowledge of troubleshooting both copper and fiber cable media. (e.g., dB loss, Attenuation, Breaks, Termination Problems, Transmission Characteristics).
- Working knowledge of Fluke test equipment
- Understanding of network layouts, Cisco hardware and layer 1 topologies
- Working knowledge with Data Center Network Hardware (Ethernet, Fibre Channel interfaces)
- Significant hands-on experience with the installation of -48V DC power
- Excellent customer service skills
- Shipping and Receiving duties and the ability to lift up to 50lbs.
- Able to execute customers' support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system
- Responsible to lead the troubleshooting process and repairs in case of events or equipment failure Makes recommendations to prevent reoccurrence of such events
- Registers customers and maintains SAE-16 security controls
- Monitors and responds to security, environmental, equipment monitoring systems
- Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
- Manage and track capacity of MMR, MDF, IDF, patch panels and cables.
- Maintain detailed site documentation of customer cross-connects and power circuits
- Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction
- Participate in regular facilities audits
- Participate in facilities post incident reviews as required
- Available for 7/24 support and flexible shift scheduling

**Experience**:

- Minimum 2-3 years' experience in similar critical facilities
- Hands on experience with Fibre splicing and testing
- Bachelor's degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree
- Electrical certifications a plus
- Needs to have functional knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
- Knowledge of VISIO, MS Office
- Analytical troubleshooting
- Ability to follow specified policies and procedures
- Excellent written and verbal communication skills
- Comfortable working in a fast paced 24*7 environment with flexibility to work after-hours and weekends when needed
- Autonomous with team spirit
- NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization._
- Cologix' data centers are ISO 27001:2013 certified. ISO 27001:2013 certification and the Cologix portfolio of inf

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