Data Center Technician I

1 day ago

Toronto, Canada Microsoft Canada Full time

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**As a Datacenter Technician, your success will be measured by**:
Data Center Operations

Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
Asks questions when they do not have required information.
Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians.
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.

Service Delivery

Performs basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause of issues and replace faulty components with mínimal customer and business disruption
Decommissions hardware for simple changes and refreshes following standard procedures seeking clarification and guidance from more experienced technicians as needed.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management and Technician Leads.

Managing Services

Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians.
Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT); may complete additional training to obtain or maintain relevant role certifications.

Data Center Work Environment

Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Complies with security and data management procedures and policies with guidance from other technicians and completes required security training.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions and staying apprised of the status of others' work, and partnering with other technicians to complete and/or hand off tickets as needed.

Ownership

Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.

Other

Embody our culture and values

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.

While not required, we also look for the following Preferred Qualifications:
1+ years' experience supporting IT equipment or related technology

**Applicable certifications**: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

**Background Check Requirements**:
Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
**Microsoft Cloud Background Check**: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
Reliability Status screening may also require a security questionnaire and security interview.
To obtain the requisite clearance within requir

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