Shared Services Advisor

7 months ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
2

Worker Type:
Permanent

Position Overview:
Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other work order activities. This individual tracks and reports MCO progress from creation of the service request form & throughout repair execution to final review activities leading to transition of the MCO for closure.

**Job Description**:
Major Job Functions:

- Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote
- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations
- Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates.
- Identify & communicate risks such as bid variance, rework, and threats to commitment dates
- Understand & coordinate site training & site access clearances for Finning Service Technicians as required
- Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion
- Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete.

Qualifications:

- Degree or Diploma with focus on Business, Accounting or Administrative preferred
- Solid understanding of project management: scope, schedule, budget, risk, communication, change management and stakeholder management
- Excellent communication skills, both verbal and written
- Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency
- Knowledge of document control, billing, repair, and work order processes is beneficial
- Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an asset



  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...

  • Shared Service Advisor

    3 months ago


    Edmonton, Canada University of Alberta Full time

    **Department** Vice-President Finance & Administration - Shared Services Staff Contact Centre **Salary range** $51,821.52 to $70,382.74 **Hours per week** 35 **Grade** 8 **Posted date** October 4, 2024 **Closing date** October 18, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff...

  • Shared Service Advisor

    7 months ago


    Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 4 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Advisor will be responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: As a Shared Services Advisor, your primary role will be providing support operations Service throughout the repair and maintenance life cycle of the project. You will be responsible the administrative processes such as Work Order processing, Warranty and Goodwill,...


  • Edmonton, Canada Definity Full time

    **Advisor, Claims Sharing Economy**: Job ID : 5968 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Service Advisor

    7 months ago


    Edmonton, Canada Western Truck & Trailer OK Tire Full time

    Western Truck & Trailer/OK Tire is looking to hire a quick learning Service Advisor. Responsibilities include but not limited to: - Sharing product knowledge and technical expertise with our customers to build existing and new business - Handle customer inquiries and transactions - Scheduling and documenting customer repairs and services - Willing to...

  • Service - Advisor

    2 days ago


    Edmonton, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service - Advisor

    24 hours ago


    Edmonton, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Service Advisor

    7 months ago


    Edmonton, Canada Southtown Hyundai Full time

    Job Overview: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repairs. Your role will involve providing exceptional customer service, coordinating with mechanics, and ensuring a smooth and efficient...

  • Service Advisor

    6 months ago


    Edmonton, Canada Finning International Inc. Full time

    Company: O.E.M. Remanufacturing Company Inc. Worker Type: Permanent Position Overview: Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Standard Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer’s remanufacturing requirements. The Service Advisor is responsible for managing...

  • Service Advisor

    6 months ago


    Edmonton, Canada Bettcher's Auto Service Ltd Full time

    Marty Bettcher started his business 30 years ago with a passion to share his knowledge about cars. Marty's motto to "make it right" has grown us into a full service automotive shop with 5 bays and numerous team members, many of which are family. **Duties** - Greet customers and provide exceptional customer service throughout their visit - Listen to...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Come join the Finning Team where you will play an integral role where you will track and provide updates on Maintenance Work Order progress from creation of the service request form, through repair execution to final review activities leading to Work Order closure. We...


  • Edmonton, Canada OK Tire Western Truck & Trailer Full time

    OK Tire/Western Truck & Trailer is looking to hire a quick learning Assistant Store Manager Tire/Service Advisor. Responsibilities include but not limited to: - Sharing product knowledge and technical expertise with our customers to build existing and new business - Handle customer inquiries and transactions - Scheduling and documenting customer repairs...

  • Service Advisor

    2 days ago


    Edmonton, Canada First Truck Centre Full time

    **SERVICE ADVISOR POSTING** First Truck Centre is Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Representing brands like Freightliner, Western Star, Autocar and Thomas Built Bus, we provide total customer support. Through our values of being honest, a good team player, and having a smart work ethic, we...


  • Edmonton, Canada Pulse Rv Full time

    Join Our Team as an RV Parts/Service Advisor at Pulse RV! Are you passionate about the RV lifestyle and have a knack for helping fellow enthusiasts with their RV needs? Do you possess excellent communication skills and a strong mechanical aptitude? If so, we want YOU to be part of the Pulse RV family as our RV Parts/Service Advisor! Why Pulse RV? At Pulse...


  • Edmonton, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Shared Services Supervisor, the Shared Services Administrator responsibilities include intake of services requests, creation & distribution of Maintenance Customer Orders (MCO) / work order / job binders, time management, system updates & document...