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Inbound Sales Support

4 weeks ago

Ottawa, Canada Entrust Datacard Full time

Career Growth, Flexibility and Collaboration

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for an Inbound Sales Customer Support - Ottawa Hybrid

The position requires the use of independent judgment within defined procedures to determine appropriate action, thereby aligning with the corporate objective to deliver customer service excellence. The Inbound Sales Customer Support will perform the accountabilities as detailed below & other duties as assigned.- We offer flexibility- We offer a diverse work environment- Futureproof your career with a job in information security

How you will make an impact:
- Primary contact for all inbound phone inquiries (creating cases in Salesforce) to Entrust Digital Sales and action accordingly by forwarding to colleagues, executives, support, verification, or sales- Respond to inquiries regarding all products, pre-qualify and forward through Sales from Click to chat (live chat for Entrust Sales-digital, cloud and enterprise)-
- Assign all leads in Salesforce per territory listings-
- Provide administrative support for the SDR team- Work with Verification and Support teams to ensure customer inquiries are responded to within one business day- Create/research/update leads for Entrust Demos and Evaluations for all product lines and assign to Sales Teams for follow-up- Create new accounts for Trial Evaluations- Review all open leads greater than 2 plus days after assignment to reach out to lead owner.- Manage unassigned lead queue in Salesforce, route leads accordingly- Support SDR manager with reports and KPI tracking

Qualifications:
Basic Qualifications:
- College Diploma, and/or relevant background in Customer Service, Pre sales or Inside Sales- 3-5 years of related work experience and demonstrated customer delivery skills- Telephone Skills and the ability to multi-task in a fast paced environment with mínimal supervision- Ability to work effectively under pressure, paying close attention to detail- Demonstrated success in resolving customer issues/escalations- Flexibility and fast adoption (to regular changes in priorities and workflow)- Must be customer-focused and possess strong organizational and time management skills- Positive, results oriented mindset

Preferred Qualifications:
- University Degree, preferably in Business Administration, Sales/Marketing, or similar- Customer service experience - excellent communication and interpersonal skills-
- Previous formal sales training is considered an asset- Fluency in other language(s), in addition to English

Why Should You Apply?- Leader in the security industry- Friendly, supportive & knowledgeable teams- Opportunities for on-the-job training- You’ll help secure identities

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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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- For US roles, or where applicable:_

Entrust is an EEO/AA/Disabled/Veterans Employer

Recruiter:
Xochitl Ticas Lara