Network Administrator

3 months ago

Toronto, Canada Rogers Communications Full time

Rogers together with Comwave is looking for a highly motivated full-time Network Administrator in our Service Operations team. Comwave is Canada’s largest service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization, leading the market in its service-oriented approach to its customers and expanding its teams with like-minded individuals.

**What are we looking for ?**

This Network Administrator opportunity is responsible for the operation and maintenance of our IP Network for all Comwave Services, supporting both internal and external customers. Comwave provides a great learning opportunity working with a wide variety of system and network infrastructure services. It is expected that the Network Administrator has a sufficient level of knowledge and experience in Internet Service Provider IP backbone and continue the ongoing support, maintenance, and operations of our production infrastructure and clients.

**What You Will Be Doing**:

- Operates IP networking environment by implementing configuration; executing installation; enforcing system standards. Environment consists of Voice core and edge, IP core and backbone, IP access + CPE and IP border edge, DPI, Firewalls, UTM, VPN, etc.
- Provide Level 3 Support to Tech Support and Network Operations Centre for all Comwave services. This will encompass very complex single user cases as well as network-wide related cases relating to Voice, IPTV, and Internet services.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Secures network system by enforcing administrative access policies.
- Reporting network operational status by gathering, prioritizing information; managing projects.
- Share a 24/7 weekly on-call rotation with Voice and Video administrators (1 week on, 5 weeks off).
- Share a weekly planned overnight maintenance duties with Voice and Video administrators (1 week on, 5 weeks off).
- Work closely with the systems, voice, IPTV, and network engineering/operations teams on service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and documentation.
- Work closely with commercial vendors escalating service-related issues/questions.
- Provide ongoing training documentation and hands-on guidance for alert handling procedures to Network Operations teams.
- Assist in the provisioning of complex services for Business clients.
- Responsible for providing root cause analysis for all network-wide events that affect service uptime.
- Responsible for escalating design level related issues with encouraged solutions to engineering teams to better the overall delivery of services to customers.
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

**What You Bring**:

- Experience working with Cisco products in a large enterprise or service provider environment. Such equipment could include : Cisco IOS Routers/Switches, Nexus switches, and ASR routers.
- Experience working with Fortinet products and features in a large enterprise or service provider environment. Such equipment could include: Fortigate, FortiSwitch, FortiAP, UTM, VPN, SIEM, etc.
- Experience working in multisite locations, VPNs, and Firewalls an asset.
- Experience working with Network Monitoring system, Solarwinds Orion an asset
- Working knowledge/ability of diagnosing network related issues using tools such as Wireshark/Tshark and Netflow.
- Knowledge of TCP/IP and the OSI model, RADIUS as well as WAN and LAN technologies and their role in network deployment (QoS, VLAN, STP, LACP, VRRP/HSRP, BGP, OSPF, DSL, Cable, LANx, VPN, etc.).
- Understanding the networking requirements as they pertain to VoIP/Video and general Internet users.
- Able to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.
- Able to learn and adapt to new services, systems, and technologies in an ever-growing technical infrastructure.
- CCNA/CCNP specialized in routing/switching; or equivalent experience required.
- Fortinet NSE4 certifications; or equivalent experience preferred.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 291663

Posting Notes: Technology

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