Manager, Salesforce

3 days ago

Montréal, Canada Trans Canada Trail Full time

POSITION AVAILABLE
**MANAGER, SALESFORCE**
**______________________________________**

**Opportunity Overview**

**Position**: Manager, Salesforce

**Position Type**: Full-time/Permanent

**Work Location**: Remote from home in Canada (national office is based in Montreal)

**Team**:Operations

**Reports to**: Director, Technology

**Start Date**: As soon as possible

**______________________________________**

**ABOUT US**

Our vision is to inspire everyone to embrace the outdoors, to discover the diversity of our land and people, to enhance their health and well-being, and to share their stories along this globally significant and iconic trail network.

The Trans Canada Trail (the Trail) is the longest interconnected network of multi-use recreational trails in the world, spanning over 28,000 kilometres on land and water. Linking three oceans - the Atlantic, Pacific and Arctic
- the Trail connects 15,000 rural, urban and Indigenous communities across every province and territory. It is a ribbon that connects Canada’s diverse landscapes, seasons, people and experiences, and it fosters unity, collaboration and connectedness.

Trans Canada Trail (the organization) is a registered charity that stewards this national trail in collaboration with community-based partners. With funding from the Government of Canada through Parks Canada, and investments from all levels of government and generous donors, Trans Canada Trail is the largest investor in trail infrastructure projects in Canada, supporting improvements, growth and enhancements for the benefit of generations to come.

Trans Canada Trail staff are community-minded and believe in the benefits of outdoor recreation opportunities for all. Our skills are diverse - from trail development and signage expertise, to philanthropy, communications and marketing, and organizational administration. We are a geographically dispersed team, located in many different places in Canada, but closely connected through technology and a sincere effort to build and maintain effective working relationships with one another.

**ABOUT YOU**

You are passionate about the health and well-being of people and communities. The talents and skills you bring to your work are valued by your colleagues and you’re always interested in learning something new. You enjoy working remotely and online, using digital platforms to think creatively and work collaboratively, and you believe in the importance of work/life balance.

**ABOUT THE ROLE**

This is a fantastic opportunity to join Trans Canada Trail The **Manager, Salesforce** is an important role within our Operations team to manage and administer TCT’s Salesforce database for the organization, to support Trans Canada Trail’s mission. You’ll be reporting to the **Director, Technology** and working closely with the entire Trans Canada Trail team to support the strategic goals and objectives of the organization.

**KEY RESPONSIBILITIES**
- Manages and administers Trans Canada Trail’s Salesforce database by setting users, automated workflows, permissions, basic platform customizations (fields, page layouts, etc.).
- Troubleshoots database issues.
- Develops data security and restoration policies, procedures and controls.
- Implements database recovery procedures.
- Conducts diagnostic testing and evaluates performance metrics.
- Performs database maintenance as required; tests and installs service packs and patches.
- Installs upgrades, as required.
- Establishes and documents business practices/workflow.
- Analyzes data and develops reports, dashboards and processes to support business operations.
- Collects business requirements for new processes with stakeholders.
- Troubleshoots database issues in an accurate and timely manner.
- Maintains technical documentation and develops user training and support materials.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Excellent knowledge and experience working with Salesforce
- Knowledge and experience with programming
- Proficiency in Structure Query Language (SQL)
- Proficiency in Java is an asset
- In-depth knowledge of database technologies, architecture and data security
- Project management experience
- Excellent communication skills
- Analytical mindset
- Data-driven oriented
- Demonstrates initiative, sound judgment and problem-solving skills

**DESIRED EXPERIENCE AND QUALIFICATIONS**
- At least 3 to 5 years of experience in database management
- Degree in database, computer science or related field
- Bilingual (French and English), spoken and written, is an asset

**COMPENSATION PACKAGE**

We offer a compensation package that includes:

- Hiring salary range: $66,000-$68,000 per year, based on experience
- Contributions to group RRSP
- Insurance: health, dental, long-term disability and life insurance
- Employee Assistance Program (EAP)
- Flexible work location and hours of work
- Generous paid vacation, holidays and sick leave

**COMMITMENT TO INCLUSION AND EMPLOYMENT EQUITY**

Trans Canad

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