Health Navigator/intake Coordinator

2 weeks ago

Montréal, Canada Indigenous Health Centre of Tiohtià:ke Full time

**Responsibilities**:
**Work with the Indigenous person/patient (and their family or designated person) to**:

- Schedule and prepare for visits to medical appointments.
- Accompany the person at all stages and assure:

- A clear understanding among all relevant stakeholders (patient, medical staff, family, community) including translation services as required.
- Timely services are offered to accompany the person to navigate within the institution.
- A clear understanding of required follow-up actions.
- Support for any special requirements, including using the complaint procedure.
- Follow-up: communicate with the patient (and family or designated person), as required, to assure good follow-up, and help coordinate any required actions (pharmacy, other appointments, etc.)

**Work with the Indigenous organization to**:

- Identify and contribute to any required improvements in services.
- Support the organization in any partnerships to Indigenize selected service corridors.
- Attend community-development meetings with external organizations to share information and knowledge, flag situations, and participate in those spaces.

**Work with the Liaison Agents and other hospital personnel to**:

- Identify areas for improvements in ensuring cultural safety in all dealings with the patients.
- Foster mutual trust and ensure timely follow-up in dealing with any complaints.
- Support the Partnership Team in establishing and maintaining relationships with the social and health sectors
- Helping in other related ways to support the partners in addressing the priorities of the organization and the Partnership Table.
- This could include participating as a resource person on some hospital committees or projects.

**Lead Mentoring and Onboarding to other Staff**:

- The Health Navigator/Intake Coordinator (HN/IC) will support the overall operations, functions and activities by ensuring the systems are in place to receive clients, manage their health records with a high degree of privacy and confidentiality, and mentor new staff to effectively settle into their roles. The HN/IC will demonstrate leadership by helping to onboard other staff, specifically in the office systems they will be a key part of developing, such as forms, filing, confidentiality, and referrals, etc.
- The HN/IC will serve as one of the faces of the organization and must always ensure they are presenting a responsible, professional image of the health center.
- The HN/IC will possess great communication skills (oral & written in both English and French; as well, an Indigenous language is also recognized as a key strength,
- The HN/IC will take a holistic approach in responding to the needs of the urban Indigenous community in greater Montreal (Tiohtià: ke).
- Reporting directly to the ED and with their mentorship, the HN/IC will develop and implement strategies that promote their role in supporting the urban Indigenous in Montreal.

**Other duties**:

- Support cultural safety capacity building of any non-Indigenous client to ensure Indigenous people are properly supported as they engage the services of the health center.
- At times, may serve as the spokesperson for the organization at the direction of the ED.
- Ensure community and membership engagement is properly planned and executed to serve the urban Indigenous community through such means as gatherings; consultations, and other forums hosted by the government or other stakeholders to which IHCT is invited; etc.
- Perform all necessary reporting requirements to the ED as directed by the Executive Director.
- Confidentiality is a term of employment and can be cause for dismissal for breaches.

Experience: Previous work in social service or health centre agency, or Indigenous service agency.

Education: Preferably a Bacherlor's degree or a community college degree in social services or similar education.

Type d'emploi : Contrat à durée déterminée
La durée du contrat : 12 mois

Salaire : à partir de 43 000,00$ par an

Avantages:

- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Disponibilité la fin de semaine
- Du Lundi au Vendredi

Lieu du poste : Un seul lieu de travail

Date de début prévue : 2023-02-27

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