Rss Case Coordinator

2 months ago

Montréal, Canada Lifemark Health Group Full time

**Rehabilitation Service Specialist (RSS)**

**Status**:Permanent Full-time

**Location**: Remote; Work from Home, Quebec

**Required**: Bilingual (French/English)

**Rehabilitation Service Specialist Case Coordinator**

Like Lifemark, you believe in the power of work to transform lives. As **Rehabilitation Service Specialist Case Coordinator (RSS CC)**, you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families.

Lifemark’s Rehabilitation Services and Vocational Assistance Program (PCVRS) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. The RSS CC welcomes Participants into the RSVP program and ensures that they have a positive experience when they join. As a member of a strong and professional team, you make a difference at the personal and community level by ensuring all stakeholders help veterans achieve their employment goals and receive the best support possible.

**What You’ll Do**:

- Initiates first contact to Participants within service standard timelines
- Communicates effectively to build trust and rapport with Participants
- Provides Participants with high-level details about the program and answers initial questions regarding participation
- Identifies any support or adaptations that Participants require to be successful and to achieve participant satisfaction
- Negotiates and problem solves to overcome any obstacles in booking initial intake interviews within service standard timelines
- Ensures Participants receive initial orientation materials and complete any pre-meeting information prior to initial intake interviews
- Works collaboratively with other RSS Case Coordinators within the program to support successful outcomes across teams and regions

**What You Bring**:

- Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
- One (1)+ year(s) experience in an administrative role
- Ability to multi-task and prioritize to achieve program service standards
- High level of confidentiality and awareness of privacy requirements
- Strong digital literacy including MS Office, MS Teams, SharePoint
- Employment conditional on obtaining Federal Level Security Clearance Reliability Status
- Employment conditional on obtaining federal Reliability Status security clearance

**What We Offer**:

- Competitive salary
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

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