Administrative Support 09

2 months ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Position Details**:
**Posting #**: 29732
**Department**:Community Pyschiatry Clinic
**Employee Type**:Temporary, Full Time
**If Temporary, Number of Weeks**:26 weeks
**Union**:CUPE
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: West 5th Campus (Hamilton Mountain)

**Application Dates**:
**Opening Date**: 19/11/2024
**Closing Date**: 26/11/2024 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***
This position provides administrative support to the clinical activities for the Community Psychiatry Clinic (CPC). The incumbent serves as the liaison with patients, family members, other departments/hospitals, staff and outside agencies. The incumbent ensures the business, research, academic and clinical administration of the Clinic and its team members are coordinated with efficiency, professionalism and confidentiality.

**QUALIFICATIONS**
- Two-year post-secondary diploma in medical office administration required.
- Two years related experience working within a busy office environment, with at least two years in a mental health setting, and demonstrated knowledge of the Mental Health Act and related legal forms required.
- Completion of Medical Terminology Level 1 and 2 required
- Intermediate skill level in medical terminology, medical spelling, and spelling is required
- Intermediate skill level typing speed and accuracy required
- Intermediate skill in MS Word and Excel is required
- Demonstrated ability to maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions in a fast-paced environment required.
- Demonstrated excellent customer service and ability to effectively communicate in a sensitive, supportive, non-judgmental and respectful manner with psychiatric patients in person and over the phone required.
- Demonstrated excellent organizational and problem-solving skills, with demonstrated flexibility and ability to set own priorities and work with mínimal supervision required.
- Superior oral and written communication skills with demonstrated grammatical aptitude, good spelling and punctuation
- Demonstrated excellent communication skills both verbal and non-verbal
- Ensures supplies required by the service are adequately stocked and re-ordered in a timely manner
- Provides coverage for other administrative support staff as required, and assists with other activities as assigned by the Manager
- Demonstrated ability to maintain confidentiality required.
- A good performance and attendance record is essential.
- Clerical testing may be required as part of the selection process

**RESPONSIBILITIES**
Some responsibilities include the following:

- Provides administrative support to assigned physicians and multidisciplinary team members, including typing correspondence/documents, taking dictation, taking minutes, scheduling appointments, faxing, photocopying, distributing mail, filing, etc.
- Provides reception coverage, handling incoming phone calls, enquiries and visitors or facilitating referrals where appropriate
- Registers patients in Dovetale and schedules patient appointments, confirming, cancelling and rescheduling appointments where needed, and maintains statistics on patient numbers and cancellations
- Maintains patient charts, initiating, recording and filing all relevant documentation accordingly i.e. Form 14's, file consultation notes, prescriptions, client status, etc.
- Remains alert regarding client activity and ensures work area is maintained in a safe, organized and presentable way at all times
- Provides coverage for other administrative support staff within CPC as required, and assists with other activities as assigned by the Manager
- All other duties as assigned

**WAGE RATE**
Hourly: $28.87....$30.14....$31.37

**_ St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._**
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

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