Customer Experience Representative
4 weeks ago
**About Terminix**
Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control.
**Position Overview**
A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving issues. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.
This will be an in-office position. In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
**Responsibilities**:
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
- Entering and processing orders for new and existing customers
- Investigating issues and resolving customer complaints
- Updating and managing customer databases
- Actively promoting Terminix products and services
- Monitoring the route and status of field technicians to coordinate and prioritize their schedule
- Relaying work orders, messages, and information to and from technicians and field management
- Constantly improving results by adhering to a philosophy of service excellence, and following business processes
- Providing an outstanding customer experience to all customers
- Available to work as required based on customer needs
- Performing other duties as required
**Job Requirements**
- Persuasive communication skills and lots of personality
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- Bilingual English/French an asset
- High school diploma - College preferred
- Will have to undergo a criminal background check
- Will be required to wear a headset, input data and sit for long periods of time
**Company benefits**:
- You are paid during your training
- Ability to make commission bonus’s (after 3-month probation)
- Competitive compensation
- **ON DEMAND PAY** Have access to your paycheque as soon as it is earned
Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Job Types**: Full-time, Fixed term contract
Contract length: 6 months
**Salary**: $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Concord, ON L4K 0J2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Call center: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- Clean Criminal Record (required)
Work Location: In person
-
Customer Experience Representative
1 month ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
1 month ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
1 month ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
2 months ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
1 month ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
1 month ago
Concord, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Bilingual Customer Experience Representative
1 month ago
Concord, Canada UNFI Full time**Who are we?** **_UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!_** **_As part of our Customer Service team, you'll get to...
-
Customer Service Representative
5 days ago
Concord, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...
-
Customer Service Representative
2 weeks ago
Concord, Canada Rentokil North America Full timeOverview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...
-
Customer Service Representative
6 days ago
Concord, Canada EcoTech Windows & Doors Full timeEcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to...
-
Customer Service Representative
2 weeks ago
Concord, Canada Waste Connections of Canada Full time**Waste Connections of Canada is looking for a Customer Service Representative to join the team at our Concord ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of...
-
Customer Service Representative
7 days ago
Concord, Canada Waste Connections of Canada Full time**Waste Connections of Canada is looking for a Customer Service Representative to join the team at our Concord ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of...
-
Customer Service Representative
2 weeks ago
Concord, Canada Stage Windows & Doors Full timeGrow with us as a Customer Service Representative at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and...
-
Customer Service Representative
1 week ago
Concord, Canada CRH Canada Full time**Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...
-
Customer Service Representative
1 week ago
Concord, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...
-
Customer Service Representative
5 days ago
Concord, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...
-
Customer Service Representative
2 weeks ago
Concord, Ontario, Canada CRH Canada Full timeJob ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...
-
Customer Service Representative
1 week ago
Concord, Ontario, Canada CRH Canada Full timeJob ID: Work Type: Contract It is a great time to join Dufferin Concrete, A CRH Company CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an...
-
Customer Service Representative
3 days ago
Concord, Canada Humber HR Full time**Job description** We are hiring Customer Service Representative for our Client, located in Vaughan **Position Requirements** - **1 year of experience in Customer Service is a must!** Job Responsibilities: - Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer...
-
Customer Service Representative
3 days ago
Concord, Canada FIX AUTO CONCORD Full time**A Brand New FIXAUTO CONCORD is exited to announce an open position of Customer Service Representative.** The primary function of this role is to greet customers and coordinate appointments with the collision centre team as well as process various administrative duties for the department. - To work in a fast-paced environment with multiple deadlines. - A...