Customer Service Representative

3 weeks ago

Mississauga, Canada The Chefs' Warehouse Full time

About The Chefs' Warehouse

**Mission**: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

**Our C.H.E.F.S. Values**:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)

**What you’ll do**:

- Run production reports as requested by the warehouse team.
- Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
- Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
- Build and maintain customer relationships.
- Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
- Assist with processing special orders and customer price lists.
- Run credits as approved by management.
- Assist with AR/AP functions.
- Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
- Attend sales meetings and take part in sales activities as needed.
- Additional projects or tasks may be assigned as needed.

**About you**:

- High School Diploma or higher degree required.
- 2-4 years of meat industry experience required.
- Minimum 4 years in customer service/sales required.
- Ability to read, write, and speak fluently in English language required. Spanish a plus.
- Strong technology and computer skills required. Experience with Canopy system a plus.
- Must be a team player with a positive attitude.
- Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

**Perks & Benefits**:

- Paid Vacations, Paid Holidays
- Health, Dental and Medical Benefits
- Weekly pay
- Life Insurance
- 5% above cost for our high-quality food products
- Employee discounts for travel and events
- 401k

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

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