Customer Service Representative

3 weeks ago

London, Canada A&L Canada Laboratories Full time

The Customer Service Representative acts as a liaison, provides product/services information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency. In this role you will:

- take and respond to all customer calls requiring French language skills
- answer customer inquiries and complaints, escalating issues as needed
- answer incoming calls and redirect to the appropriate recipient as needed
- identity and generate sales leads and assess customer needs to achieve customer satisfaction

**Education and Experience**:

- Completion of High School Diploma is required, College diploma in administration is considered an asset
- At least 1 year administration or customer service experience
- Computer proficiency - Excel, Microsoft Word

**Key Skills & Abilities**
- Bilingual (French and English) a must, with strong verbal and written communication
- Excellent telephone manner
- Experience with laboratory information management systems (LIMS), CRM and Windows-based software (word processing, spreadsheet) would be an asset
- Excellent organizational skills
- Ability to multi-task
- Strong work ethic and drive to meet customer demands
- Ability to work in a fast-paced environment
- Ability to work independently

We offer a competitive salary, performance incentive, RRSP, Extended Healthcare, and company vehicle. If you possess the above qualifications, we would like to hear from you.
- A & L Canada Laboratories Inc. is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Masks are currently optional in the workplace. The employer provides masks and other required ppe and sanitation items.

Ability to commute/relocate:

- London, ON N5V 3P5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person

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