Customer Service Representative

2 weeks ago


London, Canada Integrated Digital Solutions Full time

**GENERAL ACCOUNTABILITY**:
The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the ability to make decisions quickly, providing excellent service and communication. Customer Service Representative should have excellent multitasking skills, the ability to work independently or in a group and a vast knowledge of the print service industry.

**SPECIFIC RESPONSIBILITIES: (supporting the Dispatch Manager)**

**Customer Service**
- support customers and techs
- entry: service calls and communication to technicians
- invoice/warranty service calls
- warranty/exchange/down machine request/follow-ups
- schedule and update installs/relocations/removals

**Sales/Supply**
- order supplies/equipment
- provide admin manager with equipment/serial #'s for billing
- support account managers and materials coordinator
- update the internal system with new CPC & update

**Shipping/Receiving**
- create PO, check pricing and update, and place an order with the supplier
- equip special promo & discount, update pricing, add to PO remarks
- support shipping personnel if away
- manage inventory
- request for RA, credits and warranty

**Admin Support**
- answer and direct calls
- filing and scanning
- take credit card payment info
- update accounts and set up new accounts

**PHYSICAL REQUIREMENTS**:
You will have to do some lifting of supplies and materials from time to time. Ladder use may be needed.

**Experience**:
1+ years of relevant experience within the Print Service industry

High school Diploma or College Certificate

**Requirements**:
Driver License in good standing, with own transportation to office

Work in the office environment
- Monday - Friday

**Salary**: From $35,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Managed Print Service: 1 year (required)
- Customer service: 3 years (required)

**Language**:

- English (required)

Work Location: One location



  • London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...


  • London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...


  • London, Canada London Hospital Linen Service Inc Full time

    **PART-TIME LINEN INVENTORY / CUSTOMER SERVICE REPRESENTATIVE** London Hospital Linen Service Inc. is currently seeking a dedicated, reliable and customer service focused individual for a Linen Inventory Customer Service Representative role. The individual shall perform linen inventory’s at defined sites, at designated times as outlined during...


  • London, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • London, Canada Checkers Cleaning Supply Full time

    **Customer Service Representative** At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, _**INTEGRITY**_, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies. If you are looking to build a career you can love, we’re ready to help! We’re looking for a person with _**GRIT**_ to work hard...


  • London, Canada Integrated Digital Solutions Full time

    **GENERAL ACCOUNTABILITY**: The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the...


  • London, Canada Waste Connections Full time

    **Waste Connections of Canada, **the leader in non-hazardous solid waste management in North America is looking for a **Customer Service representative **to join our team in **London, ON.** We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Hours:...


  • London, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...


  • London, Ontario, Canada Tom Burnside - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: London, ONType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...


  • London, Canada U-Haul Full time

    **Location**: 745 & 783 York St, London, Ontario N5W 2S6 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...


  • London, Canada U-Haul Full time

    **Location**: 112 Clarke Rd, London, Ontario N5W5E1 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...


  • London, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **London Auto Collision** **London, Ontario** At **London Auto Collision,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service...


  • London, Canada WCGWCUUS Full time

    **Waste Connections of Canada is looking for a Customer Service Representative to join the team at our London ON, location** **A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking...


  • London, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our LONDON location as a Customer Service Representative! **_**Part-time, Monday shift.**_ The...