User Support Technician

4 months ago

Vancouver, Canada Brian Jessel BMW Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Asset languages**:

- Hindi
- Panjabi; Punjabi
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Security and safety**:

- Bondable
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Drive manual transmission vehicle
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Commission
**Long term benefits**:

- Group insurance benefits
- Life insurance
**Other benefits**:

- Team building opportunities
- Parking available
- Wellness program

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