Physiotherapy Assistant Team Lead
2 months ago
**Job Overview**
Are you a friendly and prompt individual, with excellent attention to detail? Elite Sports Injury is looking for a Physiotherapy Assistant Team Leader to join their St Vital team. As the Lead Physiotherapy Assistant, you’ll play a vital leadership role within our team, ensuring daily gym operations run smoothly, supporting new hires, and serving as a key point of contact between the physiotherapy assistant team and clinic management.
**Primary Responsibilities**:
Scheduling & Coordination
- Develop and manage gym physiotherapy assistants and front desk admin team schedules, balancing availability and shift coverage.
- Coordinate schedules to support client sessions and clinic demands, ensuring uninterrupted service.
New Hire Onboarding & Training
- Serve as the primary contact for new hires within the physiotherapy assistants team.
- Oversee orientation and training to help new team members integrate seamlessly into the team.
Client Relations & Front Desk Support
- Assist the front desk by supporting client relations, booking appointments, and covering shifts as needed to deliver an exceptional client experience.
Payroll Coordination
- Review physiotherapy assistants and admin team hours for accuracy and submit payroll reports biweekly to maintain timely and accurate payment.
Team Communication & Meeting Coordination
- Organize and lead regular physiotherapy assistants team meetings, collaborating with management to ensure effective communication within and across teams.
Liaison Between physiotherapy assistants Team and Management
- Act as a point of contact for team concerns, relaying them to management while maintaining confidentiality.
- Ensure physiotherapy assistants duties are clear and upheld, including daily/monthly tasks, inventory tracking, and coordinating equipment maintenance.
Performance Feedback & Reviews
- Provide management with feedback on team performance, supporting growth and continuous improvement.
**Key Skills & Qualifications**:
Leadership & Team Management
- Strong leadership skills to motivate, guide, and manage the team, particularly during onboarding and training.
Exercise Training Skills
- Obtained or currently pursuing degree in kinesiology or other exercise/biomechanics based program, experience with teaching exercises with knowledge base and attention to technical detail
Customer Service Experience
- 1 to 2 years of administrative or customer support experience, proven ability to work independently and as part of an interdisciplinary team, track record of strong communication and a commitment to customer service excellence, demonstrated organizational skills, computer aptitude and the ability to learn new systems quickly
Organizational Skills
- Proficiency in scheduling, balancing availability, and ensuring smooth operation of clinic and team duties.
Communication & Interpersonal Skills
- Excellent verbal and written communication skills to support client relations and team collaboration.
Attention to Detail & Problem-Solving
- Keen attention to detail in managing payroll accuracy, inventory, and coordinating repairs, with a flexible approach to evolving clinic needs.
Client Service Focus
- Friendly, approachable, and client-centered, capable of building rapport with both clients and the physiotherapy assistants team.
This dynamic role is adaptable as clinic needs evolve, offering you opportunities for professional growth and enhanced operational impact within our clinic.
Join our team as Lead Physiotherapy Assistant and be part of a rewarding healthcare environment where you can make a difference in patients' lives.
**About Elite Sports Injury**
Elite Sports Injury Centres are active-based physiotherapy clinics, with five locations across Winnipeg: in St. Vital, downtown, St. James, Bridgwater, and Transcona. We are a quality-driven, multi-disciplinary rehabilitation company, serving Winnipeg residents since 1997. We offer client-focused and functionally-oriented treatment programs to achieve optimal results. Our experienced healthcare professionals work together to deliver the best possible care.
**Job Types**: Full-time, Permanent
Pay: $19.00 per hour
Expected hours: 35 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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