Analyste Technique

3 months ago

Ottawa, Canada Merck Canada inc Full time

Job Description
The role will assist Product Technical Leads in delivering the strategy for the Experiment Design and Execution (EDE) Product Line within Research and Development Sciences (RaDS) IT. The role offers the chance to work on products that directly impact how lab-based research is conducted and accelerate innovative drugs to market. You will be comfortable collaborating with all levels of scientific and RaDS IT staff to analyze and distil technical workflows from which to implement requirements. Success will be the acceptance and adoption of these new solutions by the scientists targeted for each release.
You must be able to empathize with our scientists' needs and be a passionate advocate for their perspectives through all phases of product development.
The position will be based in North America, travel to other sites may be required at times (estimated no more than 10%).
Key responsibilities
Provide day to day support function to the EDE Product Team, ensuring user success of developed solutions
Conduct user interviews/analyses and work with support teams to identify problems and document them
Work with IT and lab-based staff to proactively map these workflows and needs
Synthesize data, observations, and other research into insights to help inform product strategy and decisions
Author technical requirements, test scripts and user facing documentation.
Work with offshore/remote teams and software vendors to implement requirements.
May lead small sized projects with guidance from Product Managers/Technical Leads
May be required to perform other related duties as required and/or assigned.

**Qualifications**:
**Required Experience and Skills**:
Minimum of 3 years hands on experience within the biotech or pharmaceutical industry, providing operational support and/or requirements gathering for IT software systems
Hands on experience within the biotech or pharmaceutical industry.
Ability to quickly grasp new technological and scientific concepts
Ability to demonstrate curiosity and flexible thinking to get to the underlying issue and define the problem
Ability to demonstrate analytical problem-solving skills and the ability to work with varying levels of ambiguity across multiple projects concurrently
Strong written and verbal communications skills and the ability to interact with both technical and non-technical stakeholders and users
Ability to work in a team of multidisciplinary scientists and IT personnel, and operate effectively in a matrix environment; team player yet able to work independently
Extensive experience with Deltasoft Chemcart
Experience in Data Warehouse and Data Lake storage architectures for scientific research data
**Desirable experience and skills include any of the following**:
Demonstrable knowledge of problems facing scientists working a drug discovery lab
Understanding of laboratory processes and methods.
Familiarity with cloud-based software and terms.
Understanding of the Product Life Cycle of software products.
Familiarity with agile software development processes.
Ability to work collaboratively with vendors to address business problems
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
**Secondary Language(s) Job Description**:
Le titulaire du poste aidera les responsables techniques des produits à mettre en œuvre la stratégie de la gamme de produits de conception et d'exécution d'expériences (EDE) au sein de l'informatique de Research and Development Sciences (RaDS). Ce poste offre la possibilité de travailler sur des produits qui ont un impact direct sur la manière dont la recherche en laboratoire est menée et qui accélèrent la mise sur le marché de médicaments innovants. Vous serez à l'aise pour collaborer avec tous les niveaux du personnel scientifique et informatique de RaDS afin d'analyser et de distiller les flux de travail techniques à partir desquels mettre en œuvre les exigences. Le succès résidera dans l'acceptation et l'adoption de ces nouvelles solutions par les scientifiques ciblés pour chaque version.
Vous devez être capable de comprendre les besoins de nos scientifiques et de défendre avec passion leurs points de vue à toutes les phases du développement de produits.
Le poste sera basé en Amérique du Nord. Des déplacements vers d'autres sites pourront parfois être nécessaires (estimés à 10 % maximum).
Principales responsabilités
Assurer une fonction de soutien quotidien à l'équipe produit EDE, en garantissant le succès des solutions développées auprès des utilisateurs.
Mener des entretiens/analyses avec les utilisateurs et collaborer avec les

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