Front Desk Agent

3 weeks ago


Jordan Station, Canada Ramada Jordan Beacon Harbourside Hotel Full time

**Responsibilities**:

- Check-in’s,
- Check-in’s, check-out’s and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect Payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
- Knowledge of hotel property and surrounding area
- deal with guest concerns and take action as necessary
- Any other tasks assigned by the Guest Services Supervisor

**Requirements**:

- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
- Previous experience in a customer service position
- Ability to work with mínimal supervision
- Exceptional computer skills
- Strong communication skills between guests, management and co-workers
- Must be able to work weekdays, weekends and holidays.
- Strong written and verbal communication skills
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
- Exceptional conflict resolution skills in order to effectively deal with internal and external customers
- Ability to work with mínimal supervision
- Exceptional computer skills
- Strong communication skills between guests, management and co-workers
- Must be able to work weekdays, weekends and holidays.
- Strong written and verbal communication skills
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
- Exceptional conflict resolution skills in order to effectively deal with internal and external customers

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Jordan Station, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location


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