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Program Manager, Facility Services

1 month ago

Richmond, Canada City of Richmond BC Full time

**Program Manager, Facility Services**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Manager, Facility Services, the Program Manager will be responsible for Quality Assessment/Quality Control (QA/QC) of the City's Facility maintenance programs and related design and construction, including service agreements, vendor contracts administration and lease agreements. As part of a departmental team, the Program Manager delivers projects and implements plans to ensure the enhancement and extended life of the facility. The Program Manager is also responsible to hire, orient, train, develop work plans and job performance expectations, evaluate and coach/mentor staff and initiate disciplinary action as required.

**Examples of key responsibilities include, but are not limited to**:

- Reports on approved budgets (capital or operating), cost tracking and the forecasted total costs along with maintaining and updating financial documentation.
- Conducts analysis of annual expenditures to determine anticipated future maintenance funding levels and making recommendations accordingly.
- Manages projects and implement plans to ensure the enhancement and extended life of the facility.
- Ensures that all operations and maintenance activities are completed to a high standard and in a cost-effective manner.
- Identifies efficiencies to maintain an accurate record of all building operations, maintenance and repair work.
- Works with Project Development to assist with design, technical reviews and to receive completed capital works and integrate into facility assets programs. Establish a formal procedure/process for project handover.
- Develops, approves and manages contracts for on-call contractors, and consultants for all City building maintenance.
- Reports monthly on expenditures, prepare tender documents for renewal and new services.
- Designs, develops and documents maintenance planning and scheduling policies, procedures and standards according to City maintenance strategies and asset management standards. Streamlining the maintenance planning process and ensuring the maintenance policies and procedures are followed consistently across the maintenance areas.
- Leads recruitment process for hiring of staff, instructing and directing staff on day-to-day basis.
- Supports Manager, Facility Services for all civic building responsibilities, creating and delivering reports and presentations, as well as acting as a liaison with internal and external agencies, including provincial, federal, and municipal inspectors, various committees, community associations, Richmond Fire Rescue, RCMP, Councillors, the Mayor, and City administrators.
- Develop performance metrics for assigned area and conducting performance/productivity analysis. Generating control charts, regular and ad hoc reports, and dashboards to assist in the measurement of maintenance performance.
- Manages and oversees Lease Agreements, Security/Access Control and Work Control Center services.
- Implements business improvement/process standardization initiatives.
- Prepares RFP, EOI, Tender documents and coordinates with purchasing department for all City building maintenance service providers.
- Ensures knowledge of, compliance with, and enforcement of corporate purchasing policy. Evaluates proposals and recommends contractor selection; prepares and reviews specifications, cost estimates, plans and related contract documents and checks similar data performed by others.
- Prepares terms of reference for design and construction project proposals from external consultants on behalf of Facility Services.
- Manages building security systems and protocols, including key card access and surveillance systems.

**Knowledge, Skills & Abilities**:

- Sound budgeting and financial management skills. Ability to monitor budgets, meet financial objectives and ensure the effective and efficient expenditure of allocated funds.
- Sound ability to supervise, coach and guide others while enhancing individual and team effectiveness. Ability to mentor and foster the development of direct reports and respond to changing priorities.
- Excellent written and oral communication skills including the ability to effectively listen, persuade others, seek compromise scenarios and support the resolution of problems.
- Superior business writing skills including the ability to analyze and revise the content of contracts and draft non-routine correspondence to the organization on sometimes urgent and