Roll-up Door Technician

2 weeks ago

Richmond, Canada ISS Facility Services (US) Full time

**Hourly Wage**

ISS offers a competitive compensation package including Benefits and Paid Time Off.

**Key Purpose**

The Roll
- Up Door Technician/ General Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities related equipment are maintained to the highest standards in the Hard Services line. Additionally, the General Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.

**Success Criteria**
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Follow all company procedures, policies, and rules
- Take direction and respond to supervision
- Communicate with the lead, supervisor, co-workers, managers, and customers professionally
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction

**Key Areas of Collaboration and Influence**
- A solid commitment to the guest experience
- Always remember safety first
- Build respectful relationships with all teammates and quests
- Willingness to take directions from all levels of management
- Coordinate activities with other internal departments
- At minimum, 2 years of experience performing maintenance and repairs on overhead doors
- Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
- Communication skills to translate basic technical information to those with and without a technical background
- Work independently and as part of a team, requiring strong communication and interpersonal skills
- Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
- Must possess valid provincial driver’s license. May be required to travel via car within a specific metropolitan region
- Demonstrates professional and customer service aptitude
- High school diploma or vocational or trade school/college
- Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
- Prolonged periods walking or standing
- Must be able to lift, carry, and place up to 50 pounds at a time
- Must be able to work days, nights, weekends, and/or holidays as needed
- Must be able to bend or stoop frequently
- Must be able to work at heights on mobile or stationary work platforms
- Must be able to operate powered industrial trucks

**Key Accountabilities**
- Self-Performance (Hands
- On Experience) of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:

- Maintenance and Repair of roll up / overhead doors and dock levelers
- Patch/Painting of walls
- Door/Lock hardware repairs and installation (basic)
- Installation and mounting of building fixtures (tv’s, signs, etc.)
- Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
- Safety Eyewash/Shower Inspections and Maintenance
- Fire Extinguisher Inspections
- Overhead Lighting Bulb installation
- Roof inspections
- Light Snow removal and walkway salting (cold weather regions)
- Building Safety Inspections
- HVAC system & water system filter replacements
- Proactively mitigate slip, trip, fall hazards
- Effective LOTO (lock out, tag out) compliance
- Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
- Use of CMMS system software for work order management (PC & Mobile based)
- Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
- Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
- Complete detailed records of all work to be documented in the CMMS system
- Escorts and directs site vendors as required
- 1st line of support to address escalations or emergencies
- Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner

**Physical Demands & Work Environment**
- While performing

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