Service Delivery Manager

3 weeks ago

Toronto, Canada CGI Full time

**Service Delivery Manager - DCE (Spanish)**:
**Category**: Project Management

**Main location**: Canada, Ontario, Toronto

**Position ID**: J0223-0219

**Employment Type**: Full Time

**Position Description**:
We are Canada's largest independent information technology services firm, and after 45 years, we're still growing Join Canada's largest IT Company as a "Service Delivery Manager - DCE (Spanish Speaking)" in our Banking Services Division in Toronto.

**Your future duties and responsibilities**:

- Acts as the primary point of contact for day-to-day client service delivery.
- Responsible for management and delivery of infrastructure services.
- Responsible for delivery of contracted services to clients of a large account or a group of accounts to ensure that SLAs (service level agreements) as defined in the relevant contracts are met.
- Responsible for quality of services, adherence to service level agreement (SLA) of all operations services delivered under the SLA.
- Builds and maintains strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction.
- Ensures that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support.
- Promotes the CGI capabilities to clients, identifies opportunities for Client Delivery Leader and works to achieve contract extension or to win additional business within the account(s).
- May provide consulting services to clients in specific domain of expertise to provide leadership and guidelines to achieve CGI’s goals and objectives.
- Provides support and/or technical expertise to client in a specific domain (contract management, SLA reporting/billing).
- Participates in identifying improvement to enhance client engagement.
- Interacts directly with the clients to discuss and resolve administrative issues.
- People Leadership - you have led a team of skilled IT professionals, successfully developed and coached people to grow in their careers (personally and professionally)

**Required qualifications to be successful in this role**:

- Good Client Relationship skills
- Experience working in Latam, able to speak Spanish
- Experienced in Agile Methodology
- Experience of Infrastructure setup
- Maturity level to manage multiple stakeholders
- Excellent Communication skills

LI-BN

**Skills**:

- Conflict Resolution
- Financial Services
- Negotiation
- Portfolio Management
- Project Management

**What you can expect from us**:
**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

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