Bilingual Service Delivery Manager

2 weeks ago

Toronto, Canada Randstad Canada Remote Work Freelance Full time
Are you bilingual in French? Are you an accounting professional looking for a new opportunity? Do you have excellent problem solving and customer facing skills?

We are currently looking for a Bilingual Service Delivery Manager to support our client's Toronto office (working hybrid). The Bilingual Service Delivery Manager is responsible for the migration of Accountant clients onto QuickBooks online. In this role you will work full time hours on a 12 month assignment, and earn a pay rate of $37.93 per hour.

Advantages
â¢Gain experience working for a leading and globally recognized software company
â¢Work full time hours on a 12 month assignment
â¢Earn $37.93/hr
â¢Hybrid Schedule (2 days a week onsite)

Responsibilities
â¢Being responsible for the migration of Accountant clients onto Quick books.
â¢Troubleshooting complex issues impacting the migration and customer experience.
â¢Working to resolve all escalated technical issues and verify customer satisfaction with the resolution.
â¢Running experiments and projects that provide insights and learnings on customers' behavior to continuously improve customer experience E2E.

Qualifications
â¢Bilingual is required.
â¢Minimum 3years of experience in Accounting, QuickBooks Online, Problem Solving, Task Oriented, Customer Facing,
â¢Excellent written and verbal communication skills
â¢Payroll Experience - Someone who is educated in Payroll (certification a plus) and has experience working in various Payroll systems (QB Desktop/QBO Payroll would be a huge plus).
â¢Accounting / Bookkeeping - Payroll certification preferred
â¢Canadian work experience is a requirement

Summary
Are you interested in the Bilingual Service Delivery Manager role in Toronto? Apply online today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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