IT Help Desk Administrator

L.H. Gray & Son Limited, better known as Gray Ridge Eggs in Ontario, began in 1934 in Ridgetown, Ontario by Lyle and Ina Gray. Today, their son, Bill Gray carries on the family tradition. Gray Ridge Egg Farms is one of the largest processors of farm fresh eggs in Ontario and is proud to display the Foodland Ontario logo on its products. L.H. Gray & Son is an operating partner of Golden Valley Foods, an egg market leader in B.C. with a state-of-the-art egg grading facility in Abbotsford. L.H. Gray & Son Ltd. became a founding member of National Egg Inc., a Canadian marketing cooperative that brings local specialty eggs to market across Canada under the GoldEgg/JauneDoré brand. Sparks Eggs, a major player on the Alberta egg grading scene, was welcomed into the L.H. Gray & Son Ltd. family, further strengthening Bill Gray's vision in Western Canada. L.H. Gray & Son Limited is not just shell eggs. Holdings in Global Egg Corporation/EggSolutions in Toronto and Elmira, Ontario, and in Perth County Ingredients in St. Marys, Ontario, brought the L.H. Gray & Son influence into the egg processing industry, impacting food service and industrial food production markets. We hope you'll join our amazing team in keeping our country fed safely**Position Overview**
- The primary role of the **IT Help Desk Administrator** is to provide basic help desk support and assistance to employees with computer desktop software, hardware, printer, network, or system problems.-
- Another key aspect of this role is the cleaning, installation, and modification of operating systems and software programs, such as virus protection and word processing printers. As a member of the information technology team, provides support to other roles within the department, assists the Director with various tasks, and participates in department key initiatives.**Responsibilities**:

- ** **Provide end-user help and training related to business software, hardware, network, and printer services.
- Develop and maintain of I.T. documentation of infrastructure (hardware, network, software, services) and training materials (procedures and end-user help guides).
- Configure and install hardware in support of business requirements.
- Work with cross-functional teams in support of business improvement projects.
- Deploy, support, maintain workstation hardware, software, and network hardware to ensure compatibility with set standards.
- Build and support Jet reports.
- Maintain and support network file and print services.
- Perform IT asset inventory.
- Monitor the performance of computer systems and networks.
- Perform data backups and disaster recovery operations.
- Monitor computer security status including anti-virus, malware, and phishing.
- M365 Administration (Teams, Sharepoint, OneDrive, Exchange, Defender, InTune, etc).
- Account administration for local AD and EntraID.

**Experience**
- 1-2 years working experience in the Information Technology industry required.

**Education and Skills**
- Post-secondary education in Computer Science, MIS, or equivalent.
- 2 years of experience supporting O365 and Windows operating systems.
- Experience supporting ERP systems.
- Solid understanding of network security and security best practices.
- Proven knowledge of windows desktop operating systems and MS Office suite of products.
- Ability to analyze and identify specific problems and troubleshoot desktops, printers, and business software.
- Knows when to escalate problems to appropriate resources.
- Customer service-oriented attitude with solid interpersonal skills.
- Organized and detail oriented.
- Clear communication skills, both verbal and written.
- Ability to work effectively within a team and individually.