Casual Registration Officer

2 weeks ago

New Westminster, Canada Justice Institute of British Columbia Full time

**Date**:February 2, 2024**
**Position Number**:1000377**

**Applications are invited for the following Part-Time Casual position**:
**:
**Position Title**:Registration Officer**

**Campus Location**:New Westminster**

**Salary Range**:$26.85 to $30.39 per hour + benefits & vacation in lieu**

**Start date**:February 20, 2024**

**Position Type**:BCGEU**

**Regular / Term**:Casual**

**Employment Type**:Part-Time Casual**

**Work Arrangements**:This is a casual position with various hours scheduled on an as and when needed basis. Hours will typically be scheduled Monday to Friday between 8:00am to** 4:30pm**. This position will be working in the office at the New Westminster campus.**

**Justice Institute of British Columbia**:
The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security, and emergency management.

As a JIBC employee you’ll play a role in our educational programming, which also includes complementary and related areas of study - from conflict resolution, mediation, leadership, and counselling, to cybersecurity, business intelligence, and tactical criminal analysis as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

**Position Summary**:
The primary role of the Registration Officer is to respond to student enquiries including: answering prospective student questions, processing registration payments and refunds, producing official and unofficial transcripts, maintaining accurate student records, and maintaining the integrity of data held in Colleague. The Registration Officer also provides Tier 1 help for students logging into myjibc.ca and tertiary support for students in on-line courses.

The casual Registration Officer performs the duties of a Registration Officer on a casual on-call basis to provide coverage during vacation or other absences of regular Registration Officers.

**Primary Responsibilities**:
**Registration Support**
- Provide full scale registration services including registrations, transfers, and withdrawals;
- Process credit card payments through Colleague;
- Maintain accurate student data and assist with data clean up as needed;
- Process cancelled classes and attend to waitlists;
- Liaise with program areas to keep up to date with program changes and course offerings; Escalate when areas of concern are identified ie: inconsistent dates on website and web advisor or patterns of student concerns.

**Student Help and Support**
- Provide general information about JIBC programs and courses to prospective students and the general public;
- Refer current students to specific program areas as appropriate;
- Provide receptionist-type duties including way-finding, referrals to other campus supports, referrals to local services and other queries;
- Contribute to the student experience by providing a high level of customer service.

**Qualifications & Requirements**:

- Certificate or diploma in business or office administration or accounting.
- 3 years relevant experience;
- Acceptable equivalent combination of education, training and experience;
- Technical support experience in a web-based environment is a definite asset;
- Excellent verbal and written communication skills required
- Ability to establish and maintain effective working relationships with a variety of clients from a diverse background.
- Excellent telephone manner and the ability to stay calm under pressure
- Excellent customer service skills with the ability to communicate courteously and effictively in-person, in writing, and over the telephone
- Aptitude to learning new software and computer systems
- Proven ability to work in a team environment and the ability to work independently
- Proven ability to multi-task, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timelines.

**How to Apply**:
Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and students and where everyone feels empowered to share their experiences and ideas.

We thank all applicants for their interest in employment with JIBC. Only those selected for an interview will be contacted.

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