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Registration Officer Justice Institute of British

3 months ago

New Westminster, British Columbia, Canada Justice Institute of British Columbia Full time

Date:
July 27, 2023

Competition:
#23-63

APPLICATIONS ARE INVITED FOR THE FOLLOWING
**CASUAL POOL POSITION

Position:
Casual Registration Officer (Position #

Division:
Student Affairs

Reporting To:
Associate Registrar

Justice Institute of British Columbia:

The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training
to those who'll be there to support British Columbians and others around the world, when a life is at stake or when
health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public
safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security
and emergency management.

As a JIBC employee you'll play a role in our educational programming, which also includes complementary and related
areas of study - from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence,
and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help
us prepare JIBC graduates to contribute to safer communities and a more just society.

Position Summary:

The primary role of the Registration Officer is to respond to student enquiries including: answering prospective student
questions, processing registration payments and refunds, producing official and unofficial transcripts, maintaining
accurate student records, and maintaining the integrity of data held in Colleague. The Registration Officer also provides
Tier 1 help for students logging into and tertiary support for students in on-line courses.

The casual Registration Officer performs the duties of a Registration Officer on a casual on-call basis to provide coverage
during vacation or other absences of regular Registration Officers.

Primary Responsibilities:

Registration Support

  • Provide Information on a variety of tuition based classes and programs to students, the public, external/internal
  • Provide full scale registration services including registrations, transfers, and withdrawals;
  • Process credit card payments through Colleague;
  • Maintain accurate student data and assist with data clean up as needed;
  • Process cancelled classes and attend to waitlists;
  • Liaise with program areas to keep up to date with program changes and course offerings;
Escalate when areas of concern are identified ie: inconsistent dates on website and web advisor or patterns of
student concerns.

Student Help and Support

  • Provide general information about JIBC programs and courses to prospective students and the general public;
  • Refer current students to specific program areas as appropriate;
  • Provide receptionisttype duties including wayfinding, referrals to other campus supports, referrals to local
services and other queries;

  • Contribute to the student experience by providing a high level of customer service.

Qualifications & Requirements:

  • Certificate or diploma in business or office administration or accounting.
  • 3 years relevant experience;
  • Acceptable equivalent combination of education, training and experience;
  • Demonstrated proficiency with database management, intelligent learning platforms or other online
  • Demonstrated proficiency in word processing software (Intermediate MS Word, Excel), electronic mail and
  • Technical support experience in a webbased environment is a definite asset;
  • Excellent verbal and written communication skills required
  • Ability to establish and maintain effective working relationships with a variety of clients from a diverse
background.

  • Excellent telephone manner and the ability to stay calm under pressure
  • Aptitude to learning new software and computer systems
  • Proven ability to work in a team environment and the ability to work independently
  • Proven ability to multitask, establish work priorities and to work in a high volume, detailed environment with
attention to accuracy and timelines.
Ability to attend full-time training for 6 weeks

Salary Range:
$28.44 to $30.39 per hour (BCGEU Position - Grid 11) + benefits & vacation in lieu

Posting Date:
July 27, 2023

Closing Date:
August 10, 2023

Applicants may request a Union Observer. Such requests should be made through one of the

Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect

the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and

celebrates the diverse voices of our employees and students and where everyone feels empowered to share their

experiences and ideas.

B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability,
**political belief, religion, marital or family status, age, and/or a person of Indigenous