Checkouts Manager

4 weeks ago

Richmond, Canada IKEA Full time

Who you are
- You are passionate about leading business through people and enjoy working in a fast-paced and culture-oriented retail environment
- You are a strong hands-on leader who knows how to lead both people and business by example making the commitment and well-being of your team members a priority number one to you
- You have at least 5 years of experience working in a management role within retail and taking responsibility for a large team
- You have a proven customer-focused mindset and are able to understand the needs and expectations of customers to turn them into business opportunities

ensuring a fast, easy and customer-friendly check out
- You are experienced in setting clear expectations and directions, creating and implementing short-term plans and following up goals
- You love challenges and capable to prioritize and organize your work and the work of others in order to make the most efficient use of the time available

**Responsibilities**:

- Secure a cost-effective payment process ensuring payments are handled in a reliable and efficient way
- Contribute to the building of business competence, the implementation of the local customer relations' action plan and maintain positive stakeholders’

relationships
- Analyze customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other

cost drivers
- Promote a customer-focused culture throughout the unit to ensure an enjoyable overall shopping experience and encourage a supportive and inspirational work environment to foster development and succession opportunities for all fellow team members
- Manage, coach and develop a competent and high performing checkout services team that will play an active role in retaining a long-lasting relationship with new and existing customers within a multichannel retail environment
- Ensure operational excellence in day to day operations to deliver a positive customer experience that creates trust in the IKEA brand and provide proactive

support through insightful customer knowledge that leads to business and functional improvements

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Checkout Services Manager.

Full-time: 40 Hours per Week (Including Evenings and Weekends)

Pay is based on experience: starting at $52,800 + Benefits depending on experience.

Address: 3320 Jacombs Road, Richmond, British Columbia V6V 1Z6

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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