Bilingual Customer Service Representative

2 weeks ago

SaintLaurent, Canada Perativ Full time

**JOB SUMMARY**

Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMs across Canada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our St. Laurent, Quebec office on a hybrid schedule (partially in office and partially remote).

**MAJOR RESPONSIBILITIES**
- Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
- Review status of open calls in system and following up, where necessary.
- Regular review and maintenance of personal Dispatch Queues.
- Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
- Identify and escalate priority issues, where necessary.
- Assist with the preparation of our merchants monthly cheque run.
- Assist with special projects, as requested by management from time-to-time.
- Perform other job related duties, as assigned or required.

**EDUCATION & TRAINING**
- High school diploma/GED.
- Post-secondary education _is an asset_.
- Training in communication, soft skill development and Best Practices for dealing with customers _is an asset_

**EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES**
- 1+ years bilingual Call Centre experience.
- 3+ years customer service-related experience preferred.
- Dispatch experience, an asset.
- Knowledge and understanding of best practices for dealing with customers.
- Fully proficient in English and French (verbal & written).
- Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
- Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
- Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
- Strong time management skills, detail-oriented & the ability to work independently.
- Ability to quickly learn database management systems and navigate complex systems with ease.
- Open to learning; a commitment to improve customer service skills on an ongoing basis.
- Ability to learn and implement new procedures.

**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
- An employee assistance program.
- Seasonal social activities.
- Opportunity to grow your career in a thriving Financial Services Provider organization.

**TO APPLY

  • Bilingual Customer Service Representative

    1 week ago

    Saint-Laurent, Canada Canon Canada Full time

    **Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)** **Monday to Friday 11:30 am to 7:30 pm** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be...

  • Bilingual Customer Service Representative

    6 days ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Bilingual Customer Service Representative

    2 days ago

    Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    2 days ago

    Saint-Laurent, Canada Stallion Express Full time

    **STALLION EXPRESS IS URGENTLY HIRING!** Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We’re a dynamic team working towards a common vision: To help Canadian sellers ship...

  • Bilingual Customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada IDN-Canada Full time

    **IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal...

  • Customer Service Representatives

    2 weeks ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Customer Service Representatives

    3 days ago

    Saint-Laurent, Canada Raymond Lanctot LTEE Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Customer Service Representative

    1 day ago

    Saint-Laurent, Canada DGI Supply, A DoALL Company Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...

  • Customer Service Representatives

    8 hours ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always...

  • Customer Service Representative

    1 day ago

    Saint-Laurent, Canada DoAll Canada, Inc. Full time

    **DUTIES AND RESPONSIBILITIES**: - Log into phone system and use appropriate codes for activities - Effectively manage work hours and demonstrate strong organizational skills - Process requests for quotations, order entry and product questions from customers - Ensure accurate order entry and timely feedback to customer inquiries - Serve as a role model for...

  • Csr (Customer Service Representative)

    2 days ago

    Saint-Laurent, Canada MC RECRUTEMENT ET CONSULTATION Full time

    * - Handle customer calls daily regarding orders, products, service questions and general - Follow up with customers regarding any issues - Maintain a high level of professionalism with clients. - Sign up new customers, retrieve and update customer information in the customer service database - Address issues related to clients **Qualifications** - Customer...

  • Customer Service Representatives

    1 week ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée, a family business specializing in the distribution and production of high-end products and brands in the Sports and Optical industries, is growing in fast speed, and our HR department is brand new. So, you will find yourself within a fast-paced environment where there’s a ton of opportunities for you to learn and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Saint-Laurent, Canada Acklands-Grainger inc. Full time

    As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for...

  • Bilingual Customer Service Specialist- Craft Beer

    1 day ago

    Saint-Laurent, Canada BSG Canada Full time

    **Come be a part of the growing Craft Brewing Industry from the start. Brewer's Supply Group (BSG) Canada is looking for a Bilingual Customer Service Representative to join our team in Saint Laurent Quebec Canada!** Our Customer Service Representatives combine their knowledge of craft beer and passion for excellent customer service to serve as the primary...

  • Sales/customer Service Representative

    4 weeks ago

    Saint-Laurent, Canada MIRVIK UNIFORMS & MERCHANDISE Full time

    **Job Overview** We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while also identifying sales opportunities. Your ability to communicate effectively and analyze customer needs will be essential in...

  • Customer Service Representatives

    1 week ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Bilingual Customer Service Coordinator + Inside

    2 days ago

    Saint-Laurent, Canada MPI MATCO Full time

    **Bilingual Customer Service Coordinator + Inside Sales Representative Industrial Adhesives & Manufacturing, Ville Saint Laurent Head office** Do you have prior success in **after sales support and in inside sales**? You are **perfectly bilingual?** Are you **obsessed with providing exceptional service **and being that extremely reliable resource that will...

  • Customer Service

    4 weeks ago

    Saint-Laurent, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...